Remote Network Support Technician – CCNA-Driven Networking

Scion Staffing, Inc.; United States; Remote; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-friendly work arrangement

Professional development opportunities

Job summary

Scion Staffing, Inc. is seeking a Network Support Technician to join our client’s team.

The role covers troubleshooting, configuration, and maintenance across routers, switches, firewalls, and wireless networks, with on-call rotations and after-hours support as needed. The ideal candidate has CCNA or equivalent experience, strong TCP/IP and security knowledge, and the ability to work remotely from a quiet home office in PST-friendly hours.

Qualifications

• CCNA certification or 5+ years of hands-on networking experience.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, spanning tree, static routing, and IP subnetting.
• Experience owning escalated network support tickets beyond first-line triage.
• Willingness to travel to customer sites and on-call coverage.

Responsibilities

• Troubleshoot escalated network issues involving routers, switches, firewalls, and wireless infrastructure; identify root causes and implement solutions.
• Configure, maintain, and upgrade network equipment, including firmware updates, security policies, and access controls.
• Monitor network performance and use diagnostic tools to investigate outages and connectivity issues.
• Support wireless networks, cloud communications, and network access management technologies.
• Document troubleshooting, configuration changes, and resolutions in the ticketing system.
• Collaborate with technical teams and customers to resolve issues and support infrastructure projects.
• Participate in on-call rotations and scheduled after-hours maintenance as needed.

Skills

CCNA

Network troubleshooting

Firewall & security

TCP/IP

DNS/DHCP

VLANs/Subnetting

On-call support

Education

CCNA certification or equivalent

Tools

ConnectWise Manage

Azure

Five9

Zoom

Dialpad

Job description

Scion Staffing, Inc. is seeking a Network Support Technician to join our client’s team.

The role covers troubleshooting, configuration, and maintenance across routers, switches, firewalls, and wireless networks, with on-call rotations and after-hours support as needed. The ideal candidate has CCNA or equivalent experience, strong TCP/IP and security knowledge, and the ability to work remotely from a quiet home office in PST-friendly hours.