Network Support I - Critical IP Network & NOC Technician

Comtech Telecommunications Corp.; Broomfield (CO); Presencial; USD 38 000 - 45 000; Tempo integral

Resumo da oferta

Comtech Telecommunications Corp. in the Allerium segment is hiring a Network Support I to monitor and troubleshoot mission-critical IP networks and related systems.

You will provide first-line technical support, identify incidents, and assist customers under supervision of the NOC team. Based in either Stoughton, MA or Broomfield, CO, this non-exempt position offers hourly pay and opportunities to grow within a fast-paced operations engineering environment.

Qualificações

• Superior customer service skills.
• Ability to multitask in a high-pressure, fast-paced environment.
• Intermediate knowledge of Windows Office Suite.
• Basic knowledge of Windows Server Operating Systems (2003/2008).
• Basic knowledge of Unix operating system (Solaris preferred).
• Experience in using ticketing systems such as Remedy/Helix.
• At least one (1) year experience in a Help Desk-type support or Network Administration role.
• Must possess the ability to maintain confidentiality of highly sensitive data.
• Attention to detail and clear written and verbal communications.
• Knowledge of PSAP environments is a plus.
• Knowledge of network management tools (HP Operations Manager, Network Node Manager, SolarWinds) is a plus.

Responsabilidades

• Monitor network elements for anomalies and reports/troubleshoots issues.
• Identify, triage, resolve or elevate incidents (i.e., to Tier2 NOC).
• Monitor email for incidents and customer requests.
• Provide first-line technical support for customers via dedicated helpdesk phone line.
• Notify customers on incident progress or status changes.
• Keep abreast of ticket trends and alert management and support recurring issues.
• Perform more in-depth troubleshooting steps above Network Support I to further one-touch resolution of tickets within the NOC.
• Take a more active role in leveraging knowledge and business relationships to assist customers through complex or difficult issues.
• Take a more active role in sharing knowledge within Tier1, learning skills and techniques from interactions with support teams that can be incorporated within the NOC.

Conhecimentos

Customer service

Multitasking

Communication

Attention to detail

Quick learner

Windows familiarity

Team player

Formação académica

Network+

A+

I-Net+

MCP

Cisco Certification

Four-year degree

Ferramentas

Remedy/Helix

HP Operations Manager

Network Node Manager

SolarWinds

Descrição da oferta de emprego

Comtech Telecommunications Corp. in the Allerium segment is hiring a Network Support I to monitor and troubleshoot mission-critical IP networks and related systems.

You will provide first-line technical support, identify incidents, and assist customers under supervision of the NOC team. Based in either Stoughton, MA or Broomfield, CO, this non-exempt position offers hourly pay and opportunities to grow within a fast-paced operations engineering environment.