Network Support II

Comtech Telecommunications Corp.; Broomfield (CO); On-site; USD 29,000 - 48,000; Full time

Job summary

Comtech Telecommunications Corp. in Broomfield, CO is seeking a Network Support II to monitor, troubleshoot, and support mission-critical IP networks and Comtech applications.

You will provide first-line technical support, triage incidents, and work with the NOC team on escalations from Tier1 to Tier2. The role requires one year of Help Desk or Network Admin experience, familiarity with ticketing systems, and basic knowledge of Windows and Unix environments.

Qualifications

• 1+ year in a Help Desk or Network Admin role.
• Strong written and verbal communication.
• Experience with ticketing systems (Remedy/Helix).
• Knowledge of PSAP environments a plus.

Responsibilities

• Monitor network elements for anomalies and report/troubleshoot issues.
• Identify, triage, resolve or escalate incidents to Tier2 NOC.
• Provide first-line technical support for customers via dedicated helpdesk line.
• Notify customers on incident progress or status changes.
• Keep abreast of ticket trends and alert management.
• Assist with knowledge sharing to improve Tier1 support.

Skills

Multitasking

Customer service

Troubleshooting

Education

Certifications: Network+, A+, I-Net+, MCP, Cisco

Tools

Remedy/Helix

HP Operations Manager

SolarWinds

Network Node Manager

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Network Support II

Full Time Regular Broomfield, CO, US

2 days ago Requisition ID: 5038

Salary Range: $30.12 To $34.92 Hourly

Job Title: Network Support II

Reports To: Supervisor, NOC

Department: Operations Engineering

Revision Date: 10/14/2026

FLSA: Non-Exempt

Location: Broomfield, CO Preferred

Level: S2

Company Overview:

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day.

Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications - making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com .

Purpose:

Under the supervision of the NOC Management team, the Network Support II monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provide assistance to internal and external customers and performs other duties as directed.

Responsibilities:

• Monitor network elements for anomalies and reports/troubleshoots issues using network management software.
• Identify, triage, resolve or elevate incidents (i.e., to Tier2 NOC).
• Monitor email for incidents and customer requests.
• Provide first-line technical support for customers via dedicated helpdesk phone line.
• Notify customers on incident progress or status changes.
• Keep abreast of ticket trends and alert management and support recurring issues.
• Perform more in-depth troubleshooting steps above Network Support I to further one-touch resolution of tickets within the NOC.
• Take a more active role in leveraging knowledge and business relationships to assist customers through complex or difficult issues.
• Take a more active role in sharing knowledge within Tier1, learning skills and techniques from interactions with support teams that can be incorporated within the NOC.
• This position will work a 10-hour shift, 4 days a week. Normal hours will be 10 pm - 6 am MST Wednesday through Sunday morning. Shift times may vary due to the needs of the business.

Requirements:

• Ability to multitask and work well in a high pressure, fast paced environment is essential.
• Intermediate level knowledge of Windows Office Suite.
• Basic knowledge of Windows Server Operating Systems (2003, 2008).
• Basic knowledge of Unix operating system (Solaris preferred).
• Experience in using ticketing systems such as Remedy/Helix.
• At least one (1) year experience in a Help Desk-type support or Network Administration role.
• Must possess the ability to maintain confidentiality of highly sensitive data.
• Attention to detail is essential.
• Must be a quick learner.
• Must be able to grasp new concepts and complex business relationships.
• Clear and Concise written and verbal communications.
• Knowledge of 9-1-1 Public Safety Answering Point (PSAP) environments is a plus, but not essential
• Knowledge of network management tools (HP Operations Manager, Network Node Manager, SolarWinds,.) is a plus

Education:

• Industry recognized certifications (Network+, A+, I-Net+, MCP, Cisco) a plus

This position requires compliance with Comtech's Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use - including marijuana, regardless of state law - is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.