Network Support I

COMTECH TELECOMMUNICATIONS; Stoughton (MA); On-site; USD 38,000 - 45,000; Full time

Job summary

COMTECH TELECOMMUNICATIONS seeks a Network Support I to monitor and troubleshoot mission-critical IP networks and applications. You will provide first-line customer support, triage incidents, and help maintain uptime within the NOC.

Requirements include 1+ year in help desk or network admin, Remedy/Helix experience, and familiarity with Windows OS; PSAP knowledge is a plus. Position is on-site in Stoughton MA or Broomfield CO.

Qualifications

• Must have at least 1 year in a Help Desk or Network Admin role.
• Experience with ticketing systems (Remedy/Helix).
• Good written and verbal communication skills.
• Basic knowledge of Windows OS and Windows Server OS.
• Knowledge of 9-1-1 PSAP environments is a plus.

Responsibilities

• Monitor network elements for anomalies and troubleshoot using management software.
• Identify and triage incidents; escalate to Tier2 NOC as needed.
• Provide first-line technical support via helpdesk line.
• Notify customers on incident progress and status changes.
• Document trends and assist in resolving recurring issues.

Skills

Superior Customer Service

Multitasking

Attention to detail

Quick learner

Clear and concise written and verbal</

Education

Industry recognized certifications

Four-year college degree

Tools

Remedy/Helix

HP Operations Manager

Network Node Manager

SolarWinds

Job description

COMTECH TELECOMMUNICATIONS

Job Title: Network Support I

Reports To: Supervisor, NOC

Department: Operations Engineering

Revision Date: 10/21/2026

FLSA: Non-Exempt

Location: Stoughton MA or Broomfield, CO

Level: S1

Rate of Pay: $27.74hr - $32.54 per hour

Company Overview:

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day.

Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium. For more on Allerium, please go to www.allerium.com.

Purpose:

Under the supervision of the NOC Management team the Network Support I monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provide assistance to internal and external customers and performs other duties as directed.

Responsibilities:

• Monitor network elements for anomalies and reports/troubleshoots issues using network management software
• Identify, triage, resolve or elevate incidents (i.e., to Tier2 NOC)
• Monitor email for incidents and customer requests
• Provide first-line technical support for customers via dedicated helpdesk phone line.
• Notify customers on incident progress or status changes.
• Keep abreast of ticket trends and alert management and support recurring issues
• Perform more in-depth troubleshooting steps above Network Support I to further one-touch resolution of tickets within the NOC
• Take a more active role in leveraging knowledge and business relationships to assist customers through complex or difficult issues.
• Take a more active role in sharing knowledge within Tier1, learning skills and techniques from interactions with support teams that can be incorporated within the NOC.

Requirements:

• Superior Customer Service skills.
• Ability to multitask and work well in a high pressure, fast paced environment is essential.
• Intermediate level knowledge of Windows Office Suite.
• Basic knowledge of Windows Server Operating Systems (2003, 2008).
• Basic knowledge of Unix operating system (Solaris preferred).
• Experience in using ticketing systems such as Remedy/Helix.
• At least one (1) year experience in a Help Desk-type support or Network Administration role.
• Must possess the ability to maintain confidentiality of highly sensitive data.
• Attention to detail is essential.
• Must be a quick learner.
• Must be able to grasp new concepts and complex business relationships.
• Clear and Concise written and verbal communications.
• Experience in using ticketing systems such as Remedy/Helix.
• At least one (1) year experience in a Help Desk-type support or Network Administration role.
• Knowledge of 9-1-1 Public Safety Answering Point (PSAP) environments is a plus, but not essential.
• Knowledge of network management tools (HP Operations Manager, Network Node Manager, SolarWinds,.) is a plus.

Education:

• Industry recognized certifications (Network+, A+, I-Net+, MCP, Cisco) a plus
• Four-year college degree a plus

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Equal employment opportunity, including veterans and individuals with disabilities.

PI288071168