Night Shift Network Support II – NOC Troubleshooter

Comtech Telecommunications Corp.; Broomfield (CO); On-site; USD 29,000 - 48,000; Full time

Job summary

Comtech Telecommunications Corp. in Broomfield, CO is seeking a Network Support II to monitor, troubleshoot, and support mission-critical IP networks and Comtech applications.

You will provide first-line technical support, triage incidents, and work with the NOC team on escalations from Tier1 to Tier2. The role requires one year of Help Desk or Network Admin experience, familiarity with ticketing systems, and basic knowledge of Windows and Unix environments.

Qualifications

• 1+ year in a Help Desk or Network Admin role.
• Strong written and verbal communication.
• Experience with ticketing systems (Remedy/Helix).
• Knowledge of PSAP environments a plus.

Responsibilities

• Monitor network elements for anomalies and report/troubleshoot issues.
• Identify, triage, resolve or escalate incidents to Tier2 NOC.
• Provide first-line technical support for customers via dedicated helpdesk line.
• Notify customers on incident progress or status changes.
• Keep abreast of ticket trends and alert management.
• Assist with knowledge sharing to improve Tier1 support.

Skills

Multitasking

Customer service

Troubleshooting

Education

Certifications: Network+, A+, I-Net+, MCP, Cisco

Tools

Remedy/Helix

HP Operations Manager

SolarWinds

Network Node Manager

Job description

Comtech Telecommunications Corp. in Broomfield, CO is seeking a Network Support II to monitor, troubleshoot, and support mission-critical IP networks and Comtech applications.

You will provide first-line technical support, triage incidents, and work with the NOC team on escalations from Tier1 to Tier2. The role requires one year of Help Desk or Network Admin experience, familiarity with ticketing systems, and basic knowledge of Windows and Unix environments.