Network Services Intern: IT & Cloud Support

KCC; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

9 Paid Holidays

401K Company Match

Monthly Accrued Vacation

Employee Assistance Program

Employee Stock Ownership Plan (ESOP)

Job summary

KCC Companies, an ESOP-driven HVAC and IT services firm in Louisville, is seeking an IT Support professional to maintain and optimize enterprise infrastructure. The role involves cross-functional collaboration to drive continuous improvement within Business Technology and deliver high-impact solutions on time and within budget.

As a pivotal member of the Director of Technology Operations, you will manage Windows servers, Active Directory, Azure, and security practices, while ensuring reliable

Qualifications

• Proven ability to troubleshoot IT issues across multiple systems and networks.
• Strong customer service mindset with clear communication and follow-up.
• Experience with Microsoft 365, AD, Azure, and basic networking concepts.

Responsibilities

• Provide Level 1 and Level 2 IT support for users, systems, and network issues.
• Follow IT change management processes and document completed work.
• Provide updates on tasks, progress, and outstanding issues.

Skills

Technical Troubleshooting

Customer Service & Communication

Microsoft 365 Administration

Documentation & Organization

Cybersecurity Awareness

Problem Solving

IT Change Management

Education

Associate degree in IT / Computer Science or related field

Job description

KCC Companies, an ESOP-driven HVAC and IT services firm in Louisville, is seeking an IT Support professional to maintain and optimize enterprise infrastructure. The role involves cross-functional collaboration to drive continuous improvement within Business Technology and deliver high-impact solutions on time and within budget.

As a pivotal member of the Director of Technology Operations, you will manage Windows servers, Active Directory, Azure, and security practices, while ensuring reliable