IT Specialist: Secure Networks, User Support & Continuity

Community Health Alliance-Ohio; Fairfield (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and holidays

401(k) match

Professional development

Job summary

Community Health Alliance is seeking an IT Specialist to provide technical support, troubleshoot issues and maintain our IT infrastructure. You will work with team members and end-users to ensure smooth operation of technology and optimal use of IT resources.

The role requires a bachelor's degree or equivalent experience, at least 2 years in IT support, and solid knowledge of networks, security and cloud/virtualization technologies. Reliable transportation is also preferred.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• Minimum 2 years in IT specialist or IT support role.
• Experience with Windows OS, office productivity software and endpoint tools.
• Solid knowledge of computer systems, networks and IT infrastructure.
• Familiarity with cloud platforms and virtualization.
• Reliable transportation.

Responsibilities

• Provides technical assistance and support for computer systems, software, hardware and networking.
• Implements and maintains IT ticketing system, prioritizes tickets and responds timely.
• Diagnose and resolve hardware, software and network issues; escalate to vendors when needed.
• Manage and monitor LANs/WANs, including routers, switches, firewalls and VPNs; ensure security and performance.
• Implement data backup and recovery procedures for business continuity.
• Enforce IT security policies and monitor for breaches.
• Maintain IT continuity and disaster recovery plans and policies.
• Lead IT projects such as system upgrades, installations and migrations.

Skills

Networking basics

IT security basics

Backup & recovery

Disaster recovery

Vendor coordination

Project leadership

Education

Bachelor's degree in information technology or related field

Tools

Windows OS

Google Workspace

Endpoint management

Job description

Community Health Alliance is seeking an IT Specialist to provide technical support, troubleshoot issues and maintain our IT infrastructure. You will work with team members and end-users to ensure smooth operation of technology and optimal use of IT resources.

The role requires a bachelor's degree or equivalent experience, at least 2 years in IT support, and solid knowledge of networks, security and cloud/virtualization technologies. Reliable transportation is also preferred.