Network Services Intern

KCC Companies; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

9 Paid Holidays

401K Company Match

Monthly Accrued Vacation

Employee Assistance Program

Employee Stock Ownership Plan (ESOP)

Job summary

KCC Companies is seeking an IT support professional to assist the Director of Technology Operations and drive efficiency across enterprise infrastructure. The role emphasizes collaboration, organized delivery of IT projects, and reliable end-user support.

Qualified candidates bring 1–3 years in IT support, familiarity with Microsoft 365, AD, Windows Server, and a proactive, service-minded approach.

Qualifications

• Associate degree or equivalent experience in IT required.
• 1–3 years of IT support, help desk, systems administration, or networking experience.
• Basic knowledge of Microsoft 365, Active Directory, networking, and Windows Server.
• Familiarity with Azure, cybersecurity principles, and troubleshooting methodologies.
• Strong communication and customer service skills; team collaboration skills.

Responsibilities

• Provide Level 1 and Level 2 IT support for users, systems, and network issues.
• Support IT projects and infrastructure improvements under guidance of senior team members.
• Follow change management processes and document completed work.
• Provide updates on tasks and project progress; participate in daily team meetings.
• Assist with vendor quotes, requirements gathering, and documentation.

Skills

Technical Troubleshooting

Customer Service & Communication

Microsoft 365 Administration

Documentation & Organization

Cybersecurity Awareness

Problem Solving

IT Change Management

Education

Associate degree in Information Technology, Computer Science, or related field

Tools

Azure

Active Directory

Windows Server

Microsoft 365

Job description

KCC Companies is an employee-owned (ESOP) company dedicated to providing complete design, manufacturing, installation, and service for commercial & residential Heating, Ventilation, and Air Conditioning (HVAC).

Our Mission:

KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions.

We Now offer:

• 9 Paid Holidays
• 401K Company Match
• Monthly Accrued Vacation
• Employee Assistance Program
• Employee Stock Ownership Plan (ESOP)

"Work Today, Get Paid Today!"

Summary:

Results-driven IT professional supporting the Director of Technology Operations and Business Efficiency inmaintainingandoptimizingenterprise infrastructure. Proven ability to collaborate cross-functionally to deliver continuous improvement initiatives within Business Technology. Highly organized and efficient, withstrong communicationskills anda track recordof delivering high-impact solutions on time and within budget.

KeyResponsibilities:

• Support IT projects and infrastructure improvements under the guidance of senior team members
• Follow established IT change management processes and document completed work
• Provide updates on assigned tasks, project progress, and outstanding issues
• Participate in daily team meetings and operational reviews
• Assistwith gathering requirements, obtaining vendor quotes, and preparing documentation
• Provide Level 1 and Level 2 technical support for users, systems, and network issues

NetworkSupport,Configuration, and Monitoring

• Assistwith troubleshooting WAN and ISP connectivity issues
• Install and configure network devices including switches, routers, and wireless access points
• Support LAN and WAN deployments and upgrades
• Perform routine firmware updates and network maintenance
• Assist with VLAN, VPN, and routing configurations
• Maintain network documentation and inventory records
• Monitor network performance and alerts
• Escalate complex network issues to senior administrators

Server, Database, andCloudSupport

• Monitor and support Windows servers and Microsoft Azure environments
• Assistwith management of DNS, DHCP, Group Policy, and print services
• Perform routine server maintenance and updates
• Support database administration and troubleshooting activities
• Maintain documentation for systems and procedures

Active Directory& Identity Management

• Create,modify, and disable user accounts
• Manage security groups and access permissions
• Support password resets and account lockout resolutions
• Monitor Active Directory health and report issues
• Assist with Single Sign-On (SSO) and synchronization processes
• Perform routine user audits and access reviews

Microsoft 365 &EmailAdministration

• Administer user mailboxes, distribution groups, and shared mailboxes
• Support Microsoft Exchange Online and email-related issues
• Troubleshoot email delivery and connectivity problems
• Assistwith spam filtering and email security tools
• Perform routine updates and backup verification

MicrosoftTeamsSupport

• Manage Teams users, permissions, and basic policies
• Assist with Teams Phone deployments and number assignments
• Troubleshoot Teams call quality and connectivity issues
• Support meeting, messaging, and collaboration features
• Assistwith third-party application integrations

CyberSecurity

• Monitor security alerts and report suspicious activity
• Assistwith endpoint protection, antivirus, and patch management
• Support user access reviews and MFA administration
• Participate in security audits and compliance activities
• Follow incident response procedures and escalation processes

Backup&Disaster Recovery

• Monitor backup jobs and verify successful completion
• Perform routine restore testing under supervision
• Document backup and recovery procedures
• Report backup failures and storage capacity concerns
• Assistwith disaster recovery planning activities

Web& Internet Services

• Assistwith website hosting and DNS management
• Support web access and content filtering solutions
• Helpmaintainsecurity standards for public-facing services

Telephony& Communications

• Support Microsoft Teams Phone services and call routing
• Troubleshoot call quality, voicemail, and connectivity issues
• Assistwith company texting and communication platforms
• Coordinate carrier-related issues with vendors

FacilityExpansion& Infrastructure Support

• Assistwith network deployments for new office and facility projects
• Support low-voltage cabling, IDF/MDF setup, and equipment installation
• Maintain network rack standards, labeling, and documentation

CoreSkills

• Technical Troubleshooting
• Customer Service & Communication
• Microsoft 365 Administration
• Documentation & Organization
• Cybersecurity Awareness
• Problem Solving
• IT Change Management

Qualifications

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-3 years of IT support, help desk, systems administration, or networking experience
• Basic knowledge of Microsoft 365, Active Directory, networking, and Windows Server
• Familiarity with Azure, cybersecurity principles, and troubleshooting methodologies
• Strong communicationand customer service skills
• Ability to learnnew technologiesand work effectively in a team environment

Other Duties:

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties, or responsibilities that are required by the employee for this job. Duties, responsibilities, and activities may changeover timewith orwithout warning.

KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER