Network Reliability Analyst II - Incidents & Automation

PDI Technologies, Inc.; Oregon; Hybrid; USD 85,000 - 110,000; Full time

Job summary

PDI Technologies, Inc. is seeking a Network Operations Analyst II to join our Network Operations team. You will monitor and support enterprise network environments, troubleshoot incidents, and drive root-cause analysis to prevent repeats.

Collaborate with engineering and customers to resolve connectivity issues and optimize performance. You will handle LAN/WAN, VPN, cloud, and security technologies, participate in deployments and migrations, and help transition new products to Operations.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS/Networking.
• 3+ years of experience supporting enterprise network environments.
• Strong understanding of TCP/IP, routing and switching, DNS/DHCP, VPN technologies, network monitoring tools, and firewall concepts.
• Experience troubleshooting and resolving network-related incidents.
• Strong analytical and problem-solving skills; ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Monitor, analyze, and support enterprise network environments to ensure performance and availability.
• Investigate network incidents, outages, and performance degradation.
• Lead root cause analysis and drive corrective and preventive actions.
• Serve as escalation point for complex issues and collaborate with engineering teams.
• Work with customers and stakeholders to troubleshoot connectivity and service issues.
• Support LAN, WAN, VPN, cloud, wireless, and security technologies.
• Participate in customer implementations, migrations, and infrastructure projects.
• Assist in transitioning new products and network solutions from Engineering to Operations.
• Maintain documentation, knowledge articles, and procedures.
• Manage incident, problem, and change activities using ITSM/ITIL processes.
• Identify opportunities for automation and continuous improvement.
• Participate in on-call rotation.

Skills

TCP/IP

Routing and switching

DNS/DHCP

VPN technologies

Network monitoring tools

Firewall concepts

Analytical thinking

Problem-solving

Customer service

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience

Tools

Fortinet

Cisco Meraki

Palo Alto

Creadlepoint

AWS networking environments

Job description

PDI Technologies, Inc. is seeking a Network Operations Analyst II to join our Network Operations team. You will monitor and support enterprise network environments, troubleshoot incidents, and drive root-cause analysis to prevent repeats.

Collaborate with engineering and customers to resolve connectivity issues and optimize performance. You will handle LAN/WAN, VPN, cloud, and security technologies, participate in deployments and migrations, and help transition new products to Operations.