Network Operations Analyst II

PDI Technologies, Inc.; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

PDI Technologies, Inc. is seeking a Network Operations Analyst II to support enterprise network environments and ensure service availability across customer environments.

You will work with Infrastructure Engineers, Solutions Engineers, and Operations teams to respond to incidents, analyze root causes, and improve network performance. The role requires 3+ years of hands-on experience with TCP/IP, routing, switching, DNS/DHCP, VPN, and firewall concepts, along with strong analytical and

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
• 3+ years of experience supporting enterprise network environments.
• Strong understanding of TCP/IP, routing and switching, DNS/DHCP, VPN, network monitoring tools, and firewall concepts.

Responsibilities

• Monitor, analyze, and support enterprise network environments to ensure performance and availability.
• Investigate network incidents, outages, and performance degradation.
• Lead root cause analysis and drive corrective actions to reduce repeats.
• Serve as escalation point for complex technical issues and collaborate with engineering teams.
• Work with customers and internal stakeholders to troubleshoot connectivity and service issues.
• Participate in customer implementations, migrations, and infrastructure improvement projects.
• Maintain documentation and operational procedures; manage incident, problem, and change activities using ITIL processes.

Skills

TCP/IP

Routing & Switching

DNS/DHCP

VPN technologies

Network monitoring

Firewall concepts

Incident resolution

Analytical thinking

Customer communication

Education

Bachelor's degree in IT/CS/Network Engineering

Tools

Fortinet

Cisco Meraki

Palo Alto

AWS networking

ITIL basics

Job description

Help Keep the Networks That Power Convenience Running

At PDI Technologies, we sit at the intersection of productivity and sales growth, delivering solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By connecting convenience across the globe, we help our customers operate more efficiently, make better decisions, and serve their customers faster.

We're looking for a Network Operations Analyst II to join our Network Operations team. This role is ideal for a networking professional who enjoys troubleshooting complex issues, identifying root causes, improving operational processes, and helping ensure critical customer environments remain secure, stable, and available.

You’ll work closely with Infrastructure Engineers, Solutions Engineers, Project Managers, and Operations teams to support customer environments, respond to incidents, and improve network performance.

What You’ll Do

• Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability.
• Investigate network incidents, outages, and performance degradation issues.
• Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents.
• Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them.
• Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues.
• Support LAN, WAN, VPN, cloud, wireless, and security technologies.
• Participate in customer implementations, migrations, and infrastructure improvement projects.
• Support the transition of new products and network solutions from Engineering to Operations.
• Maintain accurate documentation, knowledge articles, and operational procedures.
• Manage incident, problem, and change activities using ITSM and ITIL-based processes.
• Identify opportunities for automation, operational efficiency, and continuous improvement.
• Participate in an on‑call rotation as needed.

What We’re Looking For

Required

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
• 3+ years of experience supporting enterprise network environments.
• Strong understanding of:
• TCP/IP
• Routing and switching
• DNS and DHCP
• VPN technologies
• Network monitoring tools
• Firewall concepts
• Experience troubleshooting and resolving network-related incidents.
• Strong analytical and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced operational environment.
• Excellent communication and customer service skills.

Nice to Have

• Experience supporting:
• Fortinet
• Cisco Meraki
• Palo Alto
• Creadlepoint
• AWS networking environments
• Experience working in an ITIL‑based support organization.
• Understanding of PCI‑DSS or related compliance frameworks.
• Experience with cloud networking and infrastructure.
• Network certifications such as:
• CCNA
• Network+
• JNCIA
• Palo Alto Networks certifications
• Meraki certifications

How You’ll Succeed

People who thrive on our team show:

• Decision Quality – makes sound decisions and knows when to escape.
• Ensures Accountability – takes ownership and follows through on commitments.
• Manages Complexity – quickly identifies root causes and solves challenging technical issues.
• Plans and Aligns – prioritizes effectively and works proactively.
• Tech Savvy – embraces emerging technologies, automation, and AI‑enabled tools.
• Drives Results – consistently delivers high‑quality outcomes.
• Optimizes Work Processes – seeks continuous improvement opportunities.
• Cultivates Innovation – looks for new and better ways to solve problems.

Why Join PDI?

You’ll have the opportunity to work on the infrastructure that supports thousands of customer locations around the world. You’ll collaborate with experienced engineers, gain exposure to cloud and security technologies, and be part of a team focused on reliability, innovation, and operational excellence while supporting PDI’s mission of "Connecting Convenience."

PDI Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.