Network Operations Analyst II - Hybrid/Remote

TP Group; Malad City (ID); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site and work-at-home programs

Equal Opportunity Employer

Job summary

Teleperformance is seeking an IT Network Operations Analyst II to oversee the operation and maintenance of telecom infrastructure and network components. The role focuses on achieving high network efficiency and meeting KPI targets, with responsibilities for monitoring traffic, correcting issues, and driving improvements.

The position supports on-site and work-at-home programs, reflecting Teleperformance’s flexible approach to a healthy work-life balance.

Qualifications

• Requires a professional/university degree or equivalent.
• 1–2 years of practical professional experience in a relevant area is typical.
• Experience with telecom infrastructure or network components is a plus.

Responsibilities

• Operate and maintain telecom infrastructure and/or network components to improve efficiency and availability.
• Monitor network traffic and performance to minimize interruptions.
• Perform preventive maintenance, backups and recovery procedures.
• Develop and implement tools to monitor network performance and drive improvements.

Skills

Network operations

Troubleshooting

Incident response

Education

Bachelor's degree or equivalent

Tools

Network monitoring tools

Job description

Teleperformance is seeking an IT Network Operations Analyst II to oversee the operation and maintenance of telecom infrastructure and network components. The role focuses on achieving high network efficiency and meeting KPI targets, with responsibilities for monitoring traffic, correcting issues, and driving improvements.

The position supports on-site and work-at-home programs, reflecting Teleperformance’s flexible approach to a healthy work-life balance.