Network Operations Engineer — 24x7 Uptime, Remote

Franklin Fitch; United States; On-site; USD 95,000 - 110,000; Full time

Job summary

A staffing and recruiting firm is seeking a Trainee Recruitment Consultant to support and maintain their IT production infrastructure. Responsibilities include monitoring system performance, troubleshooting issues, and ensuring availability of critical services. The ideal candidate should have hands-on experience with various Microsoft services, knowledge of networking, and at least five years of IT infrastructure experience. This role is full-time with remote work flexibility but requires on-site capability for emergencies.

Qualifications

• Minimum five years of related IT infrastructure experience.

Responsibilities

• Manage and monitor system health, performance, and availability.
• Troubleshoot and resolve hardware, software, and network issues.
• Conduct root cause analysis and implement preventive measures.
• Collaborate with internal teams and vendors for issue resolution.
• Follow SOPs for operational and maintenance tasks.
• Document incidents and resolutions in the Firm’s ticketing system.
• Escalate critical issues and coordinate timely resolutions.
• Maintain effective communication with stakeholders.
• Support continuous improvement of systems and processes.

Skills

Hands-on experience with Windows Services, Active Directory, DNS, DHCP

Strong knowledge of TCP/IP networking, switching, routing, and firewalls

Proficiency with VMware, Windows, and Linux

Experience in network monitoring, event detection, and incident response

Excellent troubleshooting skills

Communication skills

Teamwork skills

Detail-oriented and organized

Customer-focused

Ability to manage multiple priorities

Education

High school diploma or equivalent

Military experience accepted

Tools

Cisco IOS

Job description

A staffing and recruiting firm is seeking a Trainee Recruitment Consultant to support and maintain their IT production infrastructure. Responsibilities include monitoring system performance, troubleshooting issues, and ensuring availability of critical services. The ideal candidate should have hands-on experience with various Microsoft services, knowledge of networking, and at least five years of IT infrastructure experience. This role is full-time with remote work flexibility but requires on-site capability for emergencies.