Network Help Desk Technician - Growth & Impact

Community Action Opportunities; Asheville (NC); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid holidays & leave

Professional development support

Job summary

Community Action Opportunities in Asheville, NC is seeking a Network Help Desk Technician to join our Information Technology team. You will be the first point of contact for employees needing technical assistance, ensuring their systems operate smoothly so they can focus on delivering essential services.

The role involves diagnosing issues, guiding users through solutions, configuring hardware, and managing internal tickets to keep our nonprofit organization productive.

Qualifications

• High school diploma with at least two years of related experience or an associate degree with one year of relevant experience.
• Equivalent combination of education, training, certifications, and experience acceptable.
• Preferred certifications and nonprofit/government/education sector experience are a plus.

Responsibilities

• Provide fast, reliable technical support for computer systems, hardware, software, and network issues.
• Diagnose problems and guide users through effective solutions.
• Configure hardware and manage internal support tickets to maintain productivity.

Skills

Technical support

Help desk

Troubleshooting

Customer service

Education

High school diploma or GED

Associate’s degree in IT or related field

Tools

Google Workspace

Dell

Network+

CompTIA A+

Job description

Community Action Opportunities in Asheville, NC is seeking a Network Help Desk Technician to join our Information Technology team. You will be the first point of contact for employees needing technical assistance, ensuring their systems operate smoothly so they can focus on delivering essential services.

The role involves diagnosing issues, guiding users through solutions, configuring hardware, and managing internal tickets to keep our nonprofit organization productive.