IT Help Desk Technician: Hands-on Training & Growth

Henderson County Chamber; Fletcher (NC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work from home (1 day/week)

Training & certifications

Weekly incentives

Job summary

Blue Ridge Technology, an Asheville, NC based technology support company, is seeking an entry-level IT professional to join our MSP team. You will handle Helpdesk tickets, document troubleshooting steps, and provide basic remote support to clients with a focus on a friendly, helpful experience.

As part of a mentoring environment, you will grow your skills through on-the-job training, participate in client projects, and contribute to knowledgebase development while maintaining security and

Qualifications

• Experience handling helpdesk tickets and documenting troubleshooting steps.
• Ability to provide basic remote troubleshooting with a focus on customer experience.
• Willingness to learn and grow through on-the-job training.

Responsibilities

• Work on and resolve Helpdesk Tickets with a quick, friendly, helpful, and respectful approach.
• Provide clients with basic remote troubleshooting and on-site support as needed.
• Assist in project delivery, documentation, and maintaining business workflows.

Skills

Customer service

Troubleshooting

Communication

Remote support

Basic networking

Tools

Ticketing system

RMM

PSA software

Microsoft 365

Job description

Blue Ridge Technology, an Asheville, NC based technology support company, is seeking an entry-level IT professional to join our MSP team. You will handle Helpdesk tickets, document troubleshooting steps, and provide basic remote support to clients with a focus on a friendly, helpful experience.

As part of a mentoring environment, you will grow your skills through on-the-job training, participate in client projects, and contribute to knowledgebase development while maintaining security and