Network Help Desk Technician

Community Action Opportunities; Asheville (NC); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid holidays & leave

Professional development support

Job summary

Community Action Opportunities in Asheville, NC is seeking a Network Help Desk Technician to join our Information Technology team. You will be the first point of contact for employees needing technical assistance, ensuring their systems operate smoothly so they can focus on delivering essential services.

The role involves diagnosing issues, guiding users through solutions, configuring hardware, and managing internal tickets to keep our nonprofit organization productive.

Qualifications

• High school diploma with at least two years of related experience or an associate degree with one year of relevant experience.
• Equivalent combination of education, training, certifications, and experience acceptable.
• Preferred certifications and nonprofit/government/education sector experience are a plus.

Responsibilities

• Provide fast, reliable technical support for computer systems, hardware, software, and network issues.
• Diagnose problems and guide users through effective solutions.
• Configure hardware and manage internal support tickets to maintain productivity.

Skills

Technical support

Help desk

Troubleshooting

Customer service

Education

High school diploma or GED

Associate’s degree in IT or related field

Tools

Google Workspace

Dell

Network+

CompTIA A+

Job description

Job Title: Network Help Desk Technician
Department: Information Technology
Reports To: Director of Information Technology
FLSA Status: Full-Time, Non-Exempt

At Community Action Opportunities (serving Western North Carolina), we do more than provide social services—
we help families navigate out of poverty and build independent, thriving futures. We are looking for an energetic,
patient, and problem-solving Network Help Desk Technician to join our IT team. In this role, you will be the first point of
contact for our employees seeking technical assistance, ensuring their technology works seamlessly so they can
focus on what they do best. If you love solving tech puzzles and helping people, we want to hear from you!

Pay: $26.72 to $37.41 per hour.

EOE and DFWP Position open until filled

The Network Help Desk Technician provides fast, reliable, and friendly technical support for computer systems, hardware,
software, and network issues. This role involves diagnosing technical problems, guiding users through solutions,
configuring hardware, and managing internal support tickets to maintain peak organizational productivity.(click here for full job description)

Graduation from an accredited high school or possession of a high school equivalency credential and a
minimum of two years of experience providing computer, help-desk, desktop-support, or related technical
support; OR an Associate’s degree in Information Technology, Computer Science, Information Systems,
Cybersecurity, Networking, or a related field and one year of relevant technical-support experience; OR an
equivalent combination of education, technical training, certifications, and experience sufficient to demonstrate
the required knowledge, skills, and abilities.

Preferred Qualifications

CompTIA A+, Google Workspace, Dell, Network+, or comparable industry certification,
and experience providing technology support within a nonprofit, government, educational, healthcare, or
human-services organization.

What We Offer

• Competitive salary and comprehensive health, dental, and vision benefits.
• 401(k) matching program.
• Generous annual and sick leave and paid holidays.
• Opportunities for professional development, certification assistance, and career growth.