Help Desk Technician - Training, Growth & Remote Options

Henderson County Chamber of Commerce; Fletcher (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Blue Ridge Technology in Asheville, NC is seeking an entry-level IT Help Desk technician to join a friendly MSP team dedicated to hands-on training and real-world experience. You will acknowledge and document support requests, perform basic remote troubleshooting, and provide on-site hardware support as part of your growth path while you learn industry best practices.

Mentorship, ongoing education, and credentials are supported to help you expand your technical skills and advance within our

Qualifications

• Entry-level IT role offering hands-on training and mentorship.
• Experience with Windows OS is a plus.
• Strong communication and problem-solving abilities required.

Responsibilities

• Acknowledge and resolve Help Desk tickets; provide quick, friendly service.
• Perform basic remote troubleshooting and on-site hardware support.
• Document activity in the ticketing system and update client records.
• Assist in projects and contribute to process improvements.
• Use PSA/RMM tools to monitor and manage client environments.
• Escalate issues to senior technicians when needed.

Skills

Customer service

Troubleshooting

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Ticketing system

RMM tool

PSA software

Job description

Blue Ridge Technology in Asheville, NC is seeking an entry-level IT Help Desk technician to join a friendly MSP team dedicated to hands-on training and real-world experience. You will acknowledge and document support requests, perform basic remote troubleshooting, and provide on-site hardware support as part of your growth path while you learn industry best practices.

Mentorship, ongoing education, and credentials are supported to help you expand your technical skills and advance within our