Network & Field Services Technician

Harris Computer; Carrollton (KY); Hybrid; USD 37,800 - 46,200; Full time

Benefits offered by this job

On-call pay

Overtime compensation

Possible bonuses

Job summary

Dormont Manufacturing Co is seeking a full-time IT support technician in Carrollton, KY. The technician will provide technical support for proprietary law enforcement and fingerprinting software, manage IT systems, and perform customer training.

The ideal candidate will have at least 2 years of experience in IT support, strong troubleshooting skills, and a good understanding of networking concepts. The role includes travel (0–40%) for installations and customer support, and offers a base salary of approximately $42,000 per year.

Qualifications

• At least 2 years of IT support or technical field service experience.
• Ability to troubleshoot Windows systems and common IT tools.

Responsibilities

• Install, configure, troubleshoot, and repair hardware and software.
• Support customers by phone, remote tools, and on-site visits.
• Install and train customers on the company’s software.

Skills

IT support experience

Troubleshooting Windows systems

Customer service skills

Networking concepts

Communication skills

Education

Technical degree or IT certifications

Tools

Microsoft Office

Network hardware

Job description

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1–3 IT support , customer service, and some administrative work.

Key Responsibilities

• Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).

• Support customers by phone, remote tools, and on-site visits.

• Install and train customers on the company’s fingerprinting and law enforcement software.

• Travel to customer locations for support or installations (0–40% depending on workload).

• Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.

• Assist engineering with testing, bug fixes, and hardware integration.

• Participate in a rotating on-call support schedule for after-hours issues.

Key Requirements

• At least 2 years of IT support or technical field service experience.

• Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.

• Basic understanding of networking concepts (IP addressing, DHCP, DNS).

• Strong communication and customer service skills.

• Ability to travel, lift equipment, and pass a fingerprint-based background check.

• Must have a clean driving record and reliable transportation.

Preferred Qualifications

• Technical degree or IT certifications.

• Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.

• Skills in PC imaging, wiring/network cabling, or documentation.

Compensation & Work Setup

• Base salary: ~$42,000/year (hourly).

• Additional on-call pay, overtime, and possible bonuses.

• Full-time position with a mandatory 90-day in-office probationary period.

• Mostly office-based with some travel and partial remote work options.