IT Service Technician

LCH Lab. Corp. of America Holdings; Tucker (GA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company car

Fuel card

Laptop

Cell phone

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp is seeking a field IT technician to support our client network across the Atlanta and North Georgia region. The role is full-time, exempt, located in Tucker, GA with optional work-from-home days and about 10% travel to client sites such as diagnostic offices and hospital labs.

You will install and repair laptops, monitors, printers, scanners, and configure Cisco networking gear, including Meraki VPN and WAPs. Proficiency with Active Directory and Office 365 is valued.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with clean driving record.
• Minimum 1year of experience in an IT support role.
• Physical ability to lift and carry up to 70pounds and to work from ladders.

Responsibilities

• Perform installations, repairs, and software training for HP Win11 Enterprise laptops, monitors, printers, barcode scanners, and label printers.
• Schedule and execute client service calls and onsite software trainings.
• Install and troubleshoot pre-configured Cisco networking devices (Meraki VPN, WAPs, patch panels) and internal networking equipment such as routers, switches, and modems.
• Maintain local IT hardware inventory, reorder parts, and process RMA requests.
• Configure and repair internet sources (ATT Nighthawks, Verizon Dragons, Cisco MG41/51, broadband modems).
• Configure and troubleshoot proprietary software; deliver on-site or virtual training via Webex.
• Provision user accounts on Active Directory and administer Office 365 applications (Word, Excel, Outlook, Teams, Webex).
• Submit ServiceNow help-desk tickets and track the status of client requests.
• Assist with corporate and local IT projects and travel as needed outside the primary territory.
• Attend to field technician duties that support clients and internal staff, including training and problem-solving.

Skills

Active Directory

Office 365

Cisco Meraki

VPN

Networking

IT support

Webex

ServiceNow

Laptop troubleshooting

Education

High school diploma

Tools

Meraki VPN

Webex

Office 365

Job description

Position Summary

Labcorp is inviting a field IT technician to support our client network across the Atlanta and North Georgia region. The position is full‑time, exempt, and located in Tucker, GA with optional work‑from‑home days. Over the course of the year, the field technician will travel approximately 10% of the time to client sites including diagnostic offices, hospital labs, patient service centers, and internal operations areas.

Job Schedule

First Shift, Monday‑Friday 8:00a.m.–5:00p.m. (standard business hours). Business needs may occasionally require flexibility with reasonable notice.

Responsibilities

• Perform installations, repairs, and software training for HP Win11 Enterprise laptops, monitors, printers, barcode scanners, and label printers.
• Schedule and execute client service calls and onsite software trainings.
• Install and troubleshoot pre‑configured Cisco networking devices (Meraki VPN, WAPs, patch panels) and internal networking equipment such as routers, switches, and modems.
• Maintain local IT hardware inventory, reorder parts, and process RMA requests.
• Configure and repair internet sources (ATT Nighthawks, Verizon Dragons, Cisco MG41/51, broadband modems).
• Configure and troubleshoot proprietary software; deliver on‑site or virtual training via Webex.
• Provision user accounts on Active Directory and administer Office 365 applications (Word, Excel, Outlook, Teams, Webex).
• Submit ServiceNow help‑desk tickets and track the status of client requests.
• Assist with corporate and local IT projects and travel as needed outside the primary territory.
• Attend to field technician duties that support clients and internal staff, including training and problem‑solving.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with clean driving record.
• Minimum 1year of experience in an IT support role.
• Physical ability to lift and carry up to 70pounds and to work from ladders.

Preferred Qualifications

• Associate’s degree in Information Technology.
• Experience working in a network environment.
• Experience as a field technician.

Additional Job Standards

• Demonstrated multitasking ability and positive attitude.
• Strong communication skills and ability to work in a rapid, changing environment.
• Results‑oriented, willing to travel beyond the assigned area.
• Project‑management experience is desirable.
• Ability to perform other duties as required, including client‑facing responsibilities.

Benefits

• Comprehensive benefits for employees working 20or more hours per week: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan.
• 401(k) plan for employees working less than 20 hours and for casual, intern, and temporary staff.
• Full benefits for employees on a 7‑on‑7‑off schedule (except PTO or FTO).
• Company car, fuel card, company credit card, cell phone, and laptop are provided.

Equal Opportunity Statement

Labcorp is an Equal Opportunity Employer. We do not tolerate harassment or discrimination of any kind and consider applications without regard to race, religion, color, national origin, sex, pregnancy, family or parental status, marital status, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. All qualified applicants with arrest or conviction records will be considered in accordance with applicable law.