Field IT Support Tech — Travel & Partial Remote

Dormont Manufacturing Co; Carrollton (KY); Hybrid; USD 37,800 - 46,200; Full time

Benefits offered by this job

On-call pay

Overtime compensation

Possible bonuses

Job summary

Dormont Manufacturing Co is seeking a full-time IT support technician in Carrollton, KY. The technician will provide technical support for proprietary law enforcement and fingerprinting software, manage IT systems, and perform customer training.

The ideal candidate will have at least 2 years of experience in IT support, strong troubleshooting skills, and a good understanding of networking concepts. The role includes travel (0–40%) for installations and customer support, and offers a base salary of approximately $42,000 per year.

Qualifications

• At least 2 years of IT support or technical field service experience.
• Ability to troubleshoot Windows systems and common IT tools.

Responsibilities

• Install, configure, troubleshoot, and repair hardware and software.
• Support customers by phone, remote tools, and on-site visits.
• Install and train customers on the company’s software.

Skills

IT support experience

Troubleshooting Windows systems

Customer service skills

Networking concepts

Communication skills

Education

Technical degree or IT certifications

Tools

Microsoft Office

Network hardware

Job description

Dormont Manufacturing Co is seeking a full-time IT support technician in Carrollton, KY. The technician will provide technical support for proprietary law enforcement and fingerprinting software, manage IT systems, and perform customer training.

The ideal candidate will have at least 2 years of experience in IT support, strong troubleshooting skills, and a good understanding of networking concepts. The role includes travel (0–40%) for installations and customer support, and offers a base salary of approximately $42,000 per year.