Network & Field Services Technician

Harris Teeter; Carrollton (GA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Harris Teeter in Carrollton, GA is seeking a full-time IT support and field services professional to install and support the company's proprietary fingerprinting and law enforcement software. You will handle Level 1-3 IT support, assist engineering with testing, and maintain internal IT systems while providing strong customer service.

The role requires travel to customer sites (0-40%), a 90-day in-office probation, and a mix of office work with some remote work options.

Qualifications

• 0 to 2+ years of IT support or technical field service experience.
• Troubleshoot Windows systems, Microsoft Office, and common IT tools.
• Basic understanding of networking concepts (IP addressing, DHCP, DNS).
• Strong communication and customer service skills.
• Ability to travel, lift equipment, and pass a fingerprint-based background check.
• Must have a clean driving record and reliable transportation.

Responsibilities

• Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
• Support customers by phone, remote tools, and on-site visits.
• Install and train customers on the company's fingerprinting and law enforcement software.
• Travel to customer locations for support or installations (0-40% depending on workload).
• Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
• Assist engineering with testing, bug fixes, and hardware integration.
• Participate in a rotating on-call support schedule for after-hours issues.

Skills

IT support

Customer service

Windows troubleshooting

Networking basics

Education

Technical degree or IT certifications

Tools

Active Directory

Windows Server

VOIP

Printers/Scanners

Job description

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company's proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combines Level 1-3 IT support, customer service, and some administrative work.

Key Responsibilities

• Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
• Support customers by phone, remote tools, and on-site visits.
• Install and train customers on the company's fingerprinting and law enforcement software.
• Travel to customer locations for support or installations (0-40% depending on workload).
• Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
• Assist engineering with testing, bug fixes, and hardware integration.
• Participate in a rotating on-call support schedule for after-hours issues.

Key Requirements

• 0 to 2+ years of IT support or technical field service experience.
• Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools.
• Basic understanding of networking concepts (IP addressing, DHCP, DNS).
• Strong communication and customer service skills.
• Ability to travel, lift equipment, and pass a fingerprint-based background check.
• Must have a clean driving record and reliable transportation.

Preferred Qualifications

• Technical degree or IT certifications.
• Experience with network hardware, Windows Server, Active Directory, databases, or VOIP.
• Skills in PC imaging, wiring/network cabling, or documentation.

Compensation & Work Setup

• Base salary: ~$42,000/year (hourly).
• Additional on-call pay, overtime, and possible bonuses.
• Full-time position with a mandatory 90-day in-office probationary period.
• Mostly office-based with some travel and partial remote work options.