Network Control Technician - End-User Support (Onsite)

General Dynamics Information Technology; Topeka (KS); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology is seeking a Network Control Technician to provide technical assistance to USPS end users and to support mission-critical hardware and software systems in a on-site Topeka, KS environment. The role includes complex troubleshooting, training, and integration tasks critical to mission success.

The successful candidate will perform primary technical support, including after-hours coverage, and will use tools such as Git, UFT, and SQLDeveloper to support

Qualifications

• 3–7 years of relevant experience
• Ability to obtain and maintain a Public Trust clearance
• On-site in Topeka, KS

Responsibilities

• Provides technical assistance and training to end-users. Complex hardware and software support responsibilities, as well as increased skills in such areas as troubleshooting, application support, hardware installation, hardware/software integration, evaluation of vendor software packages, interface with external hardware/software vendors, or customer service responsibilities.
• Primary Technical Support for end users, including off-hours support. Installs, modifies, configures, upgrades, and troubleshoots personal computer hardware and software; installs, configures, and maintains peripheral equipment (printers, scanners, monitors, keyboards, IP phones, etc.).
• Diagnoses hardware, software, and end-user problems and takes remedial actions. Assists with the implementation of procedural changes. Install, modify, configure, upgrade, and troubleshoot application related software, including, but not limited to, Microsoft products, Oracle Products, Developer Tools (Git, UFT, SQLDeveloper, etc.), virus protection, and general office automation.

Skills

Computer Hardware

Networking Hardware

Software Support

Git

UFT

SQLDeveloper

Oracle

Education

Bachelor's degree in a relevant field

Job description

General Dynamics Information Technology is seeking a Network Control Technician to provide technical assistance to USPS end users and to support mission-critical hardware and software systems in a on-site Topeka, KS environment. The role includes complex troubleshooting, training, and integration tasks critical to mission success.

The successful candidate will perform primary technical support, including after-hours coverage, and will use tools such as Git, UFT, and SQLDeveloper to support