Network Technician/Systems Technician

General Dynamics Information Technology, Inc.; Topeka (KS); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan

401(k) with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks a seasoned Network Control Technician to provide front-line technical assistance to USPS end users. You will deliver hardware and software support, install and upgrade systems, and coordinate with vendors to ensure seamless operation.

This role requires strong customer service, problem-solving skills, and the ability to work on-site in Topeka, Kansas. The position emphasizes end-user training, complex troubleshooting, and applying procedural

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• If no degree, an extra four years of relevant work experience is required.
• Minimum of 3–7 years of relevant experience.

Responsibilities

• Provides technical assistance and training to end-users.
• Handles complex hardware and software support, including troubleshooting and integration tasks.
• Installs, configures, upgrades, and troubleshoots PC hardware and software.
• Maintains peripheral equipment (printers, scanners, monitors, IP phones).
• Performs hardware maintenance of networking gear (Cisco switches, cabling).
• Diagnoses and resolves hardware/software problems and supports procedural changes.
• Install, modify, configure, upgrade, and troubleshoot application software (Microsoft, Oracle, Dev tools).

Skills

Technical support

Troubleshooting

End-user training

Hardware installation

Software installation

Vendor coordination

Education

Bachelor’s degree in a relevant field

Additional 4 years of relevant work experience

Tools

Git

UFT

SQL Developer

Microsoft Office

Oracle products

Job description

Own your opportunity to provide technical assistance to end users of the United States Postal Service. As a Network Control Technician, you’ll see the bigger picture on mission initiatives and where your career can go at GDIT. MEANINGFUL WORK AND PERSONAL IMPACT As a Network Control Technician, the work you’ll do at GDIT will be impactful to the mission of USPS. You will play a crucial role in technical support functions at USPS. We are seeking a seasoned Network Control Technician to join our team. This candidate will play a critical role in providing technical assistance and training to end users.

Key Responsibilities

• Provides technical assistance and training to end-users.
• Complex hardware and software support responsibilities, as well as increased skills in such areas as troubleshooting, application support, hardware installation, hardware/software integration, evaluation of vendor software packages, interface with external hardware/software vendors, or customer service responsibilities.

Principal Duties/Responsibilities

• Primary Technical Support for end users, including off-hours support.
• Installs, modifies, configures, upgrades, and troubleshoots personal computer hardware and software.
• Installs, configures, and maintains peripheral equipment (e.g. printers, scanners, monitors, keyboards, IP phones, etc.).
• Physical maintenance of networking equipment (Wireless Access Points, Cisco switches, ethernet cabling), including replacing failed access points and network switches.
• Diagnoses hardware, software, and end-user problems and takes remedial actions.
• Assists with the implementation of procedural changes.
• Install, modify, configure, upgrade, and troubleshoot application related software, including, but not limited to, Microsoft products, Oracle Products, Developer Tools (Git, UFT, SQLDeveloper, etc.), virus protection, and general office automation.

What You’ll Need To Succeed

• Education: Bachelor’s degree in a relevant field from an accredited College/University is preferred.
• Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.
• Required Experience: Minimum of 3-7 years of relevant experience.
• Security Clearance Level: Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting.
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years. U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location

On-site in Topeka, KS.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities.
• Support: An internal mobility team focused on helping you achieve your career goals.
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off.
• Community: Award-winning culture of innovation and a military-friendly workplace.

The Likely Hourly Rate

The likely hourly rate for this position is between $50,150.00 - $67,850.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule & Travel

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: USA KS Topeka
• Additional Work Locations: (none specified)

Total Rewards at GDIT

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

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