Desktop Support Technician – 12-Month Contract (On-Site)

Us Tech Solutions; Wichita (KS); On-site; USD 32,000 - 41,000; Full time

Job summary

US Tech Solutions is seeking a Workstation Support Technician in Wichita, KS, on a 12-month contract. The role covers hardware/software setup, end-user support, and issue resolution across onsite and remote channels.

The position requires a high school diploma or equivalent (associates/bachelors preferred) and at least 2 years of related experience. Candidates should be proficient with Windows, DNS, Active Directory, and VPN, with strong communication skills and a customer-focused approach.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• Proven experience (2 years) as a workstation support technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory, and VPN.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Adept at working independently as well as collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Prior customer service experience including face to face and via phone.
• Candidate must have valid state issued driver’s license. If required to travel, they will drive an client vehicle.
• Soft skills will be considered as well as technical capabilities.

Responsibilities

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
• Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
• Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer-related issues.
• Maintain accurate records of hardware inventory.
• Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
• Contribute to the development of documentation and guides for common technical procedures.
• Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
• Stay current with industry trends and advancements in workstation technology.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Skills

Windows OS

DNS

Active Directory

VPN

Education

High school diploma or equivalent (associate/bachelor preferred)

Job description

US Tech Solutions is seeking a Workstation Support Technician in Wichita, KS, on a 12-month contract. The role covers hardware/software setup, end-user support, and issue resolution across onsite and remote channels.

The position requires a high school diploma or equivalent (associates/bachelors preferred) and at least 2 years of related experience. Candidates should be proficient with Windows, DNS, Active Directory, and VPN, with strong communication skills and a customer-focused approach.