Network Automation Engineer - 24/7 Tech Support

Vultr

Kansas City (MO)

On-site

USD 41,000 - 55,000

Full time

7 days ago

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Benefits offered by this job

Company-paid insurance

401(k) match

Professional Development Reimbursement

Holidays + PTO

Sabbatical eligibility

Remote office stipend

Internet reimbursement

Gym membership

Job summary

Vultr is seeking a Technical Support Engineer to join its global customer success team. You will provide advanced technical support for Vultr’s cloud products and infrastructure, serving as an escalation point for complex issues and mentoring junior staff.

The role requires strong Linux troubleshooting skills and experience supporting enterprise environments. You will work with customers, system administrators, and engineering teams to diagnose issues, coordinate resolution, and contribute to

Qualifications

3+ years of enterprise technical support or similar advanced support role.
Strong experience with Linux systems and command-line troubleshooting.
Experience supporting enterprise customer environments in cloud or IaaS contexts.
Excellent customer service skills and ability to perform under pressure.

Responsibilities

Respond to customer inquiries and provide technical guidance for Vultr products and services.
Act as first responder to platform-level alerts and incidents; assess impact and troubleshoot.
Lead complex incident analysis and recommend actions to prevent recurrence.
Coordinate with system administration, engineering and networking teams to resolve issues.
Create and maintain internal documentation and knowledge base articles.