Network and Infrastructure Support Analyst

Heidelberg Materials; Irving (TX); Hybrid; USD 84,900 - 113,193; Full time

Benefits offered by this job

Competitive salary

401(k) company match

Medical, Dental, Vision

Job summary

Heidelberg Materials is seeking a Network and Infrastructure Support Analyst to provide day-to-day operational IT support with emphasis on network management in a Cisco CLI environment. You will monitor incidents, analyze root causes, and ensure stable operations across multiple sites, including travel within DFW as needed.

The role requires 5+ years in IT with Windows/Cisco networking, CCNA or equivalent, and strong collaboration with stakeholders.

Qualifications

• Minimum 5 years of IT experience in a Windows/Cisco networking environment.
• CCNA certification or equivalent experience required.
• Strong problem-solving and clear communication with technical and non-technical partners.

Responsibilities

• Provide day-to-day operational support for country-level IT systems with a focus on network management in a Cisco CLI environment.
• Monitor, analyze, and resolve incidents to ensure stable IT operations.
• Configure and coordinate installation or replacement of network infrastructure at remote locations.

Skills

Network troubleshooting

Cisco CLI

Windows OS

Education

CCNA certification

Tools

Ticketing systems

Monitoring platforms

Documentation tools

Job description

## Network and Infrastructure Support AnalystPostulerlocations: Irving, TXtime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: JR10014991Line of Business: Service & SupportPay Range: $84,900.00 – $113,193.33**About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.**What You'll Be Doing*** Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment* Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations* Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.* Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.* Partner with business and IT stakeholders to identify and address operational needs* Support rollout and adoption of IT standards, processes, and tools across locations* Track service performance metrics and contribute to continuous improvement initiatives* Assist with change, incident, and problem management activities* Work with internal teams and external vendors to support network and new‐site implementations, assisting with deployment activities and resolving technical issues as they arise* Document procedures, solutions, and operational best practices**What Are We Looking For*** Strong working knowledge of IT operations, service management, and network infrastructure support* Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment* CCNA certification or equivalent experience required.* Demonstrated ability to analyze network issues, identify root causes, and recommend solutions* Clear and inclusive communication skills with both technical and non-technical partners* Ability to manage multiple priorities in a fast-paced, distributed environment* Experience collaborating across teams to achieve shared operational goals* Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation* A proactive, customer-focused mindset with attention to detail and follow-through**Work Environment**This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.**What We Offer*** Competitive base salary* 401(k) retirement savings plan with an automatic company contribution as well as matching contributions* Highly competitive benefits programs, including: + Medical, Dental, and Vision along with Prescription Drug Benefits + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid HolidaysEqual Opportunity Employer - Minority / Female / Veteran / Disabled