Network and Infrastructure Support Analyst

Heidelberg Materials North America; Irving (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Paid vacation

Paid holidays

Job summary

Heidelberg Materials North America is seeking an IT Network Operations professional to provide day-to-day support for country-level IT systems with a strong focus on network management in a Cisco CLI environment. You will monitor incidents, coordinate installation or replacement of network infrastructure at remote locations, and travel within the DFW area as needed.

The role involves collaboration across sites, vendors, and cross-functional teams, with a focus on process standardization and

Qualifications

• Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment.
• CCNA certification or equivalent experience.
• Strong working knowledge of IT operations and network infrastructure.
• Clear and inclusive communication skills with technical and non-technical partners.
• Ability to manage multiple priorities in a fast-paced, distributed environment.
• Experience collaborating across teams to achieve shared operational goals.
• Comfortable with service management tools, ticketing systems, monitoring platforms, and documentation.
• Proactive, customer-focused mindset with attention to detail and follow-through.

Responsibilities

• Provide day-to-day operational support for country-level IT systems with a focus on network management in a Cisco CLI environment.
• Monitor, analyze, and resolve incidents to ensure stable IT operations.
• Configure and coordinate installation or replacement of network infrastructure at remote locations; occasional travel within the DFW area.
• Participate in IT and business projects; occasional travel to remote sites within the USA and Canada.
• Partner with business and IT stakeholders to identify and address operational needs.
• Support rollout and adoption of IT standards, processes, and tools across locations.
• Track service performance metrics and contribute to continuous improvement initiatives.
• Assist with change, incident, and problem management activities.
• Work with internal teams and external vendors to support network and new-site deployments; resolve issues as they arise.
• Document procedures, solutions, and operational best practices.

Skills

IT operations

Network infrastructure

Cisco networking

CCNA

Communication

Project collaboration

Ticketing systems

Job description

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment
• Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
• Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.
• Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.
• Partner with business and IT stakeholders to identify and address operational needs
• Support rollout and adoption of IT standards, processes, and tools across locations
• Track service performance metrics and contribute to continuous improvement initiatives
• Assist with change, incident, and problem management activities
• Work with internal teams and external vendors to support network and new‑site implementations, assisting with deployment activities and resolving technical issues as they arise
• Document procedures, solutions, and operational best practices

What Are We Looking For

• Strong working knowledge of IT operations, service management, and network infrastructure support
• Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
• CCNA certification or equivalent experience required.
• Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
• Clear and inclusive communication skills with both technical and non-technical partners
• Ability to manage multiple priorities in a fast-paced, distributed environment
• Experience collaborating across teams to achieve shared operational goals
• Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
• A proactive, customer-focused mindset with attention to detail and follow-through

Work Environment

This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.

What We Offer

• Competitive base salary
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Highly competitive benefits programs, including:
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled