Network and Infrastructure Support Analyst

Heidelbergmaterials; Irving (TX); On-site; USD 84,900 - 113,193; Full time

Job summary

Heidelberg Materials in Irving, TX is seeking a Network and Infrastructure Support Analyst to manage network operations and support IT services across multiple sites in the USA. The role emphasizes Cisco CLI, incident resolution, and collaboration with IT and business partners.

Occasional travel to remote sites is required. Two to three lines emphasize the need for 5+ years in IT, CCNA certification, and strong communication.

Qualifications

• Minimum 5 years of IT experience in Windows/Cisco environments.
• CCNA certification or equivalent.
• Strong network troubleshooting and incident management skills.
• Ability to work across teams and travel within the DFW area.

Responsibilities

• Provide day-to-day operational support for country-level IT systems with focus on network management in Cisco CLI.
• Monitor, analyze, and resolve incidents to ensure stable IT operations.
• Configure and coordinate installation or replacement of network components at remote locations.
• Participate in IT and business projects; travel to remote sites within USA/Canada as needed.
• Document procedures, solutions, and best practices.
• Support rollout of IT standards, processes, and tools across locations.

Skills

Cisco CLI

Networking troubleshooting

Windows IT environment

Incident management

Stakeholder communication

Education

CCNA certification

Tools

Cisco IOS

Ticketing systems

Monitoring platforms

Job description

## Network and Infrastructure Support AnalystBewerbenlocations: Irving, TXtime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: JR10014991Line of Business: Service & SupportPay Range: $84,900.00 – $113,193.33**About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.**What You'll Be Doing*** Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment* Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations* Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.* Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.* Partner with business and IT stakeholders to identify and address operational needs* Support rollout and adoption of IT standards, processes, and tools across locations* Track service performance metrics and contribute to continuous improvement initiatives* Assist with change, incident, and problem management activities* Work with internal teams and external vendors to support network and new‐site implementations, assisting with deployment activities and resolving technical issues as they arise* Document procedures, solutions, and operational best practices**What Are We Looking For*** Strong working knowledge of IT operations, service management, and network infrastructure support* Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment* CCNA certification or equivalent experience required.* Demonstrated ability to analyze network issues, identify root causes, and recommend solutions* Clear and inclusive communication skills with both technical and non-technical partners* Ability to manage multiple priorities in a fast-paced, distributed environment* Experience collaborating across teams to achieve shared operational goals* Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation* A proactive, customer-focused mindset with attention to detail and follow-through**Work Environment**This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.**What We Offer*** Competitive base salary* 401(k) retirement savings plan with an automatic company contribution as well as matching contributions* Highly competitive benefits programs, including: + Medical, Dental, and Vision along with Prescription Drug Benefits + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid HolidaysEqual Opportunity Employer - Minority / Female / Veteran / Disabled