NetSuite Order & Customer Support Specialist

Crane Company; Jurupa Valley (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

401K with match

Paid time off

Paid holidays

Tuition reimbursement

Comprehensive benefits

Job summary

Crane Co. is seeking a detailed-oriented customer service/administrative specialist for our California operations. The role supports ordering, invoicing, and communications with customers while coordinating with Quality and Engineering teams.

Key tasks include handling quotes, returns, and order changes using NetSuite, and maintaining accurate shop-floor status. Strong Microsoft Office skills and a proactive, team-focused approach are essential.

Qualifications

• Minimum 2+ years general office experience in a manufacturing environment.
• Proficiency with Microsoft Office programs.
• Experience with ERP systems; NetSuite is a strong plus.

Responsibilities

• Resolve customer questions, concerns, and complaints via phone and email.
• Assist with quotes, placement of orders, returns, credit/debit memos and cancellation of orders.
• Work with Quality and/or Engineering Department when receiving a Notice of Nonconformance.
• Utilize the ERP system to do daily functions.
• Trace status of orders through shop floor.
• Prepare and forward paperwork for Returns and Replacements on problem orders.
• Listens to and records customer feedback into NetSuite.
• Refer unresolved customer grievances to designated departments for investigation.

Skills

Organizational skills

Detail-oriented

Team player

Excellent communication

Customer service oriented

Critical thinker

Problem solving/analysis

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office

ERP / NetSuite

Job description

Crane Co. is seeking a detailed-oriented customer service/administrative specialist for our California operations. The role supports ordering, invoicing, and communications with customers while coordinating with Quality and Engineering teams.

Key tasks include handling quotes, returns, and order changes using NetSuite, and maintaining accurate shop-floor status. Strong Microsoft Office skills and a proactive, team-focused approach are essential.