NetSuite-Driven Customer Service & Order Specialist

KitchenCrest Cabinets, LLC; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

KITCHENCREST CABINETS, LLC in San Antonio, TX is seeking a Customer Service Representative to enter sales orders in NetSuite based on requests received by email, phone, or in person. This on-site role emphasizes accuracy, clear communication, and timely responses.

You will coordinate with the warehouse to arrange pick/pack/ship and deliveries, build rapport with clients, and develop the ability to read cabinet blueprints over time to convert designs into orders.

Qualifications

• Previous experience in sales, customer service, or other related fields.
• High level of attention to details.
• Familiarity with the NetSuite ERP, or other similar ERP.
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.

Responsibilities

• Enter sales orders in our ERP system Oracle NetSuite based on orders received via email, phone or oral instructions from walk in customers.
• Communicate with customers via email, phone and face to face, capable of communicating to customers and resolving customer complaints.
• Coordinate with warehouse supervisors to make arrangements for pick/pack/ship and deliveries.
• Over time, read kitchen cabinet design blueprints and convert to sales orders.

Skills

Sales experience

Attention to detail

Rapport building

Negotiation skills

Customer service

Communication skills

Tools

NetSuite ERP

Job description

KITCHENCREST CABINETS, LLC in San Antonio, TX is seeking a Customer Service Representative to enter sales orders in NetSuite based on requests received by email, phone, or in person. This on-site role emphasizes accuracy, clear communication, and timely responses.

You will coordinate with the warehouse to arrange pick/pack/ship and deliveries, build rapport with clients, and develop the ability to read cabinet blueprints over time to convert designs into orders.