Customer Service Coordinator

KC Fixture & Display, Inc.; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

KC Fixture & Display, Inc. is seeking a customer and sales support specialist to help manage KCSF accounts. You will handle order entry, processing, and maintain clear communication while aligning with company strategies and goals.

You will collaborate with Sales, create and manage sales orders and shipments, gather product specs and images, arrange samples, and provide frontline customer support. Strong communication and multitasking will help you excel in this role.

Qualifications

• Experience in customer service or sales preferred.
• Experience with NetSuite preferred.
• Strong MS Office skills (Outlook, Excel, Word, PowerPoint).
• Detail-oriented, solution-focused; able to work with ambiguity.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask and manage multiple projects.

Responsibilities

• Assist Sales with administrative support and coordinate functions to meet deadlines.
• Collaborate with Sales on a regular basis.
• Create and manage sales orders and shipments for customers.
• Provide high-level customer service to partners.
• Work with customers to obtain product specs and images.
• Coordinate product samples for customers.
• Handle incoming and outgoing calls with customers; provide in-person support.
• Field customer complaints and facilitate resolution.
• Update weekly, monthly, and annual sales reports for vendors and customers.

Skills

Customer service

MS Office proficiency

Detail-oriented

Ambiguity tolerance

Verbal & written communication

Multitasking

Initiative

Team player

Tools

NetSuite

Job description

This position will help manage KCSF accounts by supporting Customers and Sales through order entry, order processing, and clear communication while maintaining KCSF organizational strategies, goals, policies, and processes.

Requirements

Requirements:

• Assist Sales with administrative support and coordinate various functions to meet deadlines
• Collaborate with Sales on a regular basis
• Create and manage sales orders and shipments for customers
• Provide a high-level customer service to our partners
• Work closely with customers to obtain product specs and images
• Coordinate product samples for customers
• Handle both incoming and outgoing calls with customers
• Provide in person customer support
• Field customer complaints and facilitate resolution
• Update weekly, monthly, annual sales reports for vendors and customers

Qualifications/Skills:

• Customer service or Sales experience preferred
• Experience with NetSuite preferred
• Strong understanding of Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Action, detail-oriented, and solution-oriented
• Ability to work with ambiguity
• Strong verbal, written, and interpersonal skills
• Excellent oral and written communication skills
• Ability to multitask on many projects at a time
• Ability to learn and take initiative within the role
• Ability to work independently and within a team environment