Technical Inside Sales Engineer | Quotation & Order Expert

183 Panametrics LLC; Germantown (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Crane Co. is seeking a detail-oriented Technical Inside Sales Representative to support customer service, quotation, and order entry activities during an integration period. The role emphasizes accurate order processing, clear customer communication, and adherence to internal controls.

Responsibilities include handling inquiries, preparing quotes, converting quotes to orders in QuoteWerks and Sage 50, and maintaining audit-ready documentation with cross-functional collaboration.

Qualifications

• Bachelor’s degree in Engineering or similar Technical degree required.
• Ideal candidate has a career interest in Outside Technical Sales.
• Experience in customer service, order management, or inside sales support preferred.
• Strong attention to detail with a focus on data accuracy; ERP experience preferred.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in a manufacturing or industrial environment preferred.
• SOX awareness is a plus (exposure to structured processes or controlled environments).

Responsibilities

• Answer and manage incoming calls on the main customer service line, screen inquiries, and direct to appropriate internal teams.
• Serve as a primary point of contact for customer inquiries, ensuring timely and professional responses.
• Prepare and revise customer quotations based on inputs from Sales, established pricing rules, and product knowledge.
• Convert approved quotations into orders using QuoteWerks and process customer orders in Sage 50, ensuring accuracy and completeness.
• Route completed orders to order processing or back to Sales when purchase order revisions are required.
• Maintain proper documentation to support transactions and ensure audit readiness.
• Provide backup support to production and order processing teams as needed.
• Collaborate with Sales, Operations, and Finance to resolve order or customer-related issues.

Skills

Attention to detail

Excellent communication

Multitasking

Inside sales

Customer service mindset

Education

Bachelor's degree in Engineering or technical field

Tools

QuoteWerks

Sage 50

Job description

Crane Co. is seeking a detail-oriented Technical Inside Sales Representative to support customer service, quotation, and order entry activities during an integration period. The role emphasizes accurate order processing, clear customer communication, and adherence to internal controls.

Responsibilities include handling inquiries, preparing quotes, converting quotes to orders in QuoteWerks and Sage 50, and maintaining audit-ready documentation with cross-functional collaboration.