Nephrology Front Desk Lead — Patient Concierge

University of Maryland Medical System; Easton (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

University of Maryland Medical System is seeking a Front Office Coordinator to support daily practice operations, serving as a primary contact for patients, providers, and staff.

The role handles patient registration, scheduling, insurance verification, payment collection, and general administrative support to ensure a positive patient experience. Schedule: Mon-Thu 8:00 a.m.–4:30 p.m.; Fri 8:00 a.m.–3:00 p.m.

Qualifications

• High School Diploma or GED required (minimum).
• 1 year of customer service experience required.
• 1 year of front desk/medical office experience preferred.
• Scheduling and Registration Certification preferred.
• Healthcare experience preferred.

Responsibilities

• Greet patients and visitors; answer calls; verify demographic and insurance information; register patients and collect payments.
• Coordinate patient scheduling and provider calendar management; confirm appointments; process referrals and follow-up visits.
• Maintain accurate patient records and charts; manage medical records and communications.
• Support office operations: prepare exam rooms, track lab info, facilitate staff communication, and ensure workflow.
• Assist with data entry, charge entry, mail processing, and other front-office duties.

Skills

Customer service

Communication skills

Team collaboration

EMR experience

Registration systems

Education

High School Diploma or GED

Tools

EMR systems

Patient registration systems

Scheduling software

Job description

University of Maryland Medical System is seeking a Front Office Coordinator to support daily practice operations, serving as a primary contact for patients, providers, and staff.

The role handles patient registration, scheduling, insurance verification, payment collection, and general administrative support to ensure a positive patient experience. Schedule: Mon-Thu 8:00 a.m.–4:30 p.m.; Fri 8:00 a.m.–3:00 p.m.