Patient-First Medical Receptionist - Front Desk & Scheduling

Nephrology Associates, P.C.; Gallatin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Nephrology Associates, P.C. is seeking a Medical Receptionist to be the first point of contact for patients, ensuring a welcoming experience and smooth front-desk operations. The role requires strong organization, clear communication, and accuracy with EHR and billing tasks.

You will greet patients, manage appointments, verify insurance, assist with basic billing, and support HIPAA compliant workflows across multiple offices as needed, including travel when required.

Qualifications

• Experience as a Medical Receptionist or similar clinical administrative role.
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (Epic, Meditech, eCW, Athenahealth, Dentrix/Eaglesoft).
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Skills

Medical terminology

ICD-10/CPT basics

Billing workflows

EMR/EHR proficiency

HIPAA compliance

Communication skills

Travel to other offices

Education

High school diploma or equivalent

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Dentrix/Eaglesoft

Job description

Nephrology Associates, P.C. is seeking a Medical Receptionist to be the first point of contact for patients, ensuring a welcoming experience and smooth front-desk operations. The role requires strong organization, clear communication, and accuracy with EHR and billing tasks.

You will greet patients, manage appointments, verify insurance, assist with basic billing, and support HIPAA compliant workflows across multiple offices as needed, including travel when required.