Front Office Coordinator

University of Maryland Medical System; Hyattsville (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

University Maryland Capital Region Health Medical Group seeks a clerical associate to support clinical operations, manage telephone lines, and handle scheduling and patient registration. The role involves verifying demographics and insurance prior to visits, data entry, and collecting copays.

Responsibilities include processing referrals, maintaining calendars, and ensuring accurate patient records. Prior front-desk or healthcare experience is preferred, with a High School diploma or GED

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service experience required.
• Front-desk experience preferred in healthcare.
• Certification in scheduling and registration preferred.

Responsibilities

• Support clinical operations with clerical tasks.
• Answer phones, manage schedules and registrations.
• Verify patient demographics and insurance prior to visits.
• Enter patient information and collect co-pays.
• Process referrals and maintain appointment calendars.
• Discharge patients and handle mail and records.

Skills

Customer service

Scheduling

Registration

Insurance verification

Copay collections

Data entry

Phone management

Demographic information handling

Education

High School Diploma or GED

Tools

Patient information systems

Job description

Job Requirements

Under regular supervision, performs a variety of clerical activities to support clinical operations for the University Maryland Capital Region Health Medical Group including customer service, telephone management, scheduling, registration, insurance eligibility and copay collections. Populates provider schedules, manages telephones, and completes registration information captured prior to or during each patient visit.Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.Calls patients to verify appointments.Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.Schedules patients for provider visit. Maintains and updates appointment calendars for the University of Maryland Capital Region Health Medical Group.Processes all referral requests by providers and patients within a timely manner and according to clinic procedure.Maintains entry log of incoming visitors Processes and delivers departmental mail and packages.Maintains medical records in accordance with records protocols.Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.Performs other duties as assigned.

Work Experience Education and Experience

High School Diploma or equivalent (GED) is required. One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.Certification in scheduling and registration preferred.

Knowledge, Skills and Abilities

Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.Prior experience and demonstrated competence with patient or customer information systems.Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.Benefits Compensation:Pay Range: $19.29 - $31.40