Neonatal NICU Unit Coordinator - Fast-Paced Family Care

UC San Diego; San Diego (CA); On-site; USD 60,000 - 74,000; Full time

Job summary

UC San Diego Health is seeking a Hospital Unit Service Coordinator (HUSC) for the NICU at Jacobs Medical Center and Hillcrest Medical Center. The role supports a multidisciplinary team delivering direct patient care in a fast-paced, family-centered environment.

Responsibilities include maintaining equipment and facilities, managing admissions/discharges in the EMR, answering calls, screening check-ins, room turnover, and serving as a unit resource.

Qualifications

• Minimum two years recent experience as a unit secretary/coordinator in a large healthcare environment.
• Certified CPR Healthcare Provider within 6 months of hire.
• Proficient with Microsoft Office Suite.
• Strong data entry skills and/or keyboarding.
• Database management experience.
• Superb customer service skills.
• Strong critical thinking and problem-solving skills to manage multiple levels of information.
• Ability to work in a fast-paced environment with empathy and kindness.

Responsibilities

• Admit and discharge patients through the electronic medical record system.
• Screen unit check-ins and oversee room turnover.
• Answer telephones and provide support to families and visitors.
• Monitor equipment and unit facilities maintenance.
• Act as a unit resource for staff and families.

Skills

Unit secretary experience

CPR Healthcare Provider

Microsoft Office proficiency

Data entry skills

Database management

Customer service skills

Interpersonal communication

Empathy and kindness

Education

Two years college/technical school

Medical Terminology Certificate

BART or BLS at hire

Tools

Epic

UCSD Paging & Scheduling Systems

Job description

UC San Diego Health is seeking a Hospital Unit Service Coordinator (HUSC) for the NICU at Jacobs Medical Center and Hillcrest Medical Center. The role supports a multidisciplinary team delivering direct patient care in a fast-paced, family-centered environment.

Responsibilities include maintaining equipment and facilities, managing admissions/discharges in the EMR, answering calls, screening check-ins, room turnover, and serving as a unit resource.