NICU Unit Coordinator — Fast-Paced, Family-Centered Care

UC San Diego Health; San Diego (CA); On-site; USD 60,000 - 74,000; Full time

Job summary

UC San Diego Health’s Neonatal Intensive Care Unit (NICU) seeks a Hospital Unit Service Coordinator to support a multidisciplinary team caring for critically ill infants at Jacobs Medical Center and Hillcrest Medical Center. The role emphasizes patient-and family-centered care, strong communication, and efficient unit operations.

You will screen admissions, manage room turnover, assist with electronic medical records, answer phones, and help maintain equipment and supplies while preserving a

Qualifications

• Minimum two years recent experience as a unit secretary/coordinator.
• CPR Healthcare Provider within 6 months of hire.
• Proficient with Microsoft Office Suite.
• Strong data entry skills and/or keyboard training.
• Database management experience.
• Excellent customer service and ability to handle fast-paced environment.

Responsibilities

• Maintain courteous and receptive atmosphere for families and visitors.
• Monitor equipment and facilities maintenance; temperature checks.
• Screen unit check-ins; admit and discharge patients in EMR.
• Oversee room turnover and prepare staff/family reference materials.
• Answer telephones and assist with unit coordination tasks.

Skills

Critical thinking

Time management

Customer service

Interpersonal communication

Empathy

Multitasking

Education

Two years college/technical school

Medical Terminology Certificate

BART or BLS at time of hire

Tools

Epic UCSD Paging & Scheduling Systems

Job description

UC San Diego Health’s Neonatal Intensive Care Unit (NICU) seeks a Hospital Unit Service Coordinator to support a multidisciplinary team caring for critically ill infants at Jacobs Medical Center and Hillcrest Medical Center. The role emphasizes patient-and family-centered care, strong communication, and efficient unit operations.

You will screen admissions, manage room turnover, assist with electronic medical records, answer phones, and help maintain equipment and supplies while preserving a