Hospital Unit Service Coordinator - Neonatal ICU - 141660

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 60,000 - 74,000; Full time

Job summary

University of California - San Diego Medical Centers seeks a Neonatal NICU Hospital Unit Service Coordinator (HUSC) to support a diverse, multidisciplinary team in a fast-paced environment. You will admit/discharge patients in the EMR, monitor equipment, and ensure smooth unit operations to protect infant safety.

Ideal candidates have at least two years’ experience as a unit secretary or coordinator, CPR certification within 6 months, and strong customer service and data entry skills.

Qualifications

• Minimum two years’ experience as a unit secretary or coordinator in a large healthcare setting.
• CPR Healthcare Provider certification within 6 months of hire.
• Proficiency with Microsoft Office Suite.
• Strong data entry and keyboarding skills.
• Experience with database management is preferred.
• Exceptional customer service and communication skills.
• Ability to prioritize under pressure and multi-task.

Responsibilities

• Maintain courteous, receptive atmosphere for families and staff.
• Monitor equipment, unit facilities, and infection prevention standards.
• Answer phones and screen unit check-ins, admissions, and discharges via EMR.
• Scan medical documents and manage chart flow efficiently.
• Oversee room turnover and update reference materials for staff.
• Serve as a unit resource and support multidisciplinary teams.

Skills

Customer service

Critical thinking

Communication

Data entry

Time management

Empathy

Problem solving

Education

Two years college/technical school

Medical Terminology Certificate

BART or BLS

Tools

Epic

UCSD Paging & Scheduling

Job description

DESCRIPTION

The Neonatal Intensive Care Unit (NICU) cares for critically ill infants in the Level III NICU at Jacobs Medical Center as well as the Level II NICU at Hillcrest Medical Center. We provide family-centered and evidence-based care for a mixed infant population. Our specialty services include surgery, laser eye treatment, imaging, central line insertion, transport, high risk delivery resuscitation and palliative care.

The NICU Hospital Unit Service Coordinator (HUSC) supports a diverse multidisciplinary team that provides direct patient care in a fast-paced environment. In order to be successful in this role, they will demonstrate excellent critical thinking and time management skills, prove to be highly self-motivated, and offer excellent customer service to families and visitors. Examples of responsibilities include maintaining a courteous and receptive atmosphere, monitoring progress of equipment and unit facilities maintenance, temperature monitoring, answering telephones, screening unit check-ins, admitting and discharging patients through the electronic medical record system, scanning medical documents, overseeing room turnover, maintaining staff and family reference materials, and acting as a unit resource. This position is critical to overall infant security and infection prevention.

It will be imperative to achieve trust in professional relationships through a demonstrated spirit of divisional collegiality and teamwork. Our team emphasizes professionalism, communication, quality and teamwork with a shared goal of offering superb neonatal outcomes. Independent judgment is expected to be exercised within the context of interdisciplinary and multidisciplinary approaches to unit operations. NICU HUSCs will be cross-trained to other units as needed.

This position is required to work at both Jacobs Medical Center and Hillcrest Medical Center.

MINIMUM QUALIFICATIONS

• Minimum two (2) years recent experience as a unit secretary/coordinator or similar function in a large, complex healthcare environment.

• Completed CPR Healthcare Provider (AHA or equivalent) within 6 months of hire.

• Proficient with Microsoft Office Suite.

• Strong data entry skills and/or keyboard training.

• Database management experience.

• Superb customer service skills.

• Strong critical thinking and problem-solving skills to manage multiple levels of information and responsibilities, and to quickly assess problems and needs to prioritize and develop potential solutions.

• Must be able to function in a fast-paced environment, have excellent interpersonal and communication skills, and consistently demonstrate empathy and kindness to all staff and patients.

• Ability to prioritize and handle critical and/or urgent situations with accuracy, expediency and speed, and tact.

PREFERRED QUALIFICATIONS

• BART or BLS at time of hire.
• Two (2) years college/technical school.
• Medical Terminology Certificate.
• Prior experience in women and/or infant health.
• Prior experience in an acute care department
• Proficiency with Epic, UCSD Paging & Scheduling Systems.
• Bilingual: Spanish/English.

SPECIAL CONDITIONS

• Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $59,863 - $74,437 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $28.67 - $35.65

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).