Hospital Unit Service Coordinator - Neonatal ICU - 141660

UC San Diego; San Diego (CA); On-site; USD 60,000 - 74,000; Full time

Job summary

UC San Diego Health is seeking a Hospital Unit Service Coordinator (HUSC) for the NICU at Jacobs Medical Center and Hillcrest Medical Center. The role supports a multidisciplinary team delivering direct patient care in a fast-paced, family-centered environment.

Responsibilities include maintaining equipment and facilities, managing admissions/discharges in the EMR, answering calls, screening check-ins, room turnover, and serving as a unit resource.

Qualifications

• Minimum two years recent experience as a unit secretary/coordinator in a large healthcare environment.
• Certified CPR Healthcare Provider within 6 months of hire.
• Proficient with Microsoft Office Suite.
• Strong data entry skills and/or keyboarding.
• Database management experience.
• Superb customer service skills.
• Strong critical thinking and problem-solving skills to manage multiple levels of information.
• Ability to work in a fast-paced environment with empathy and kindness.

Responsibilities

• Admit and discharge patients through the electronic medical record system.
• Screen unit check-ins and oversee room turnover.
• Answer telephones and provide support to families and visitors.
• Monitor equipment and unit facilities maintenance.
• Act as a unit resource for staff and families.

Skills

Unit secretary experience

CPR Healthcare Provider

Microsoft Office proficiency

Data entry skills

Database management

Customer service skills

Interpersonal communication

Empathy and kindness

Education

Two years college/technical school

Medical Terminology Certificate

BART or BLS at hire

Tools

Epic

UCSD Paging & Scheduling Systems

Job description

DESCRIPTION

The Neonatal Intensive Care Unit (NICU) cares for critically ill infants in the Level III NICU at Jacobs Medical Center as well as the Level II NICU at Hillcrest Medical Center. We provide family-centered and evidence-based care for a mixed infant population. Our specialty services include surgery, laser eye treatment, imaging, central line insertion, transport, high risk delivery resuscitation and palliative care.

The NICU Hospital Unit Service Coordinator (HUSC) supports a diverse multidisciplinary team that provides direct patient care in a fast-paced environment. In order to be successful in this role, they will demonstrate excellent critical thinking and time management skills, prove to be highly self-motivated, and offer excellent customer service to families and visitors. Examples of responsibilities include maintaining a courteous and receptive atmosphere, monitoring progress of equipment and unit facilities maintenance, temperature monitoring, answering telephones, screening unit check-ins, admitting and discharging patients through the electronic medical record system, scanning medical documents, overseeing room turnover, maintaining staff and family reference materials, and acting as a unit resource. This position is critical to overall infant security and infection prevention.

It will be imperative to achieve trust in professional relationships through a demonstrated spirit of divisional collegiality and teamwork. Our team emphasizes professionalism, communication, quality and teamwork with a shared goal of offering superb neonatal outcomes. Independent judgment is expected to be exercised within the context of interdisciplinary and multidisciplinary approaches to unit operations. NICU HUSCs will be cross-trained to other units as needed.

This position is required to work at both Jacobs Medical Center and Hillcrest Medical Center.

MINIMUM QUALIFICATIONS

• Minimum two (2) years recent experience as a unit secretary/coordinator or similar function in a large, complex healthcare environment.

• Completed CPR Healthcare Provider (AHA or equivalent) within 6 months of hire.

• Proficient with Microsoft Office Suite.

• Strong data entry skills and/or keyboard training.

• Database management experience.

• Superb customer service skills.

• Strong critical thinking and problem-solving skills to manage multiple levels of information and responsibilities, and to quickly assess problems and needs to prioritize and develop potential solutions.

• Must be able to function in a fast-paced environment, have excellent interpersonal and communication skills, and consistently demonstrate empathy and kindness to all staff and patients.

• Ability to prioritize and handle critical and/or urgent situations with accuracy, expediency and speed, and tact.

PREFERRED QUALIFICATIONS

• BART or BLS at time of hire.
• Two (2) years college/technical school.
• Medical Terminology Certificate.
• Prior experience in women and/or infant health.
• Prior experience in an acute care department
• Proficiency with Epic, UCSD Paging & Scheduling Systems.
• Bilingual: Spanish/English.

SPECIAL CONDITIONS

• Must be able to work various hours, days, shifts, on-call and various locations based on the 24-hour Medical Center's business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $59,863 - $74,437 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $28.67 - $35.65

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).