NEMT Dispatcher: Patient-First Scheduling Pro - Part-Time

Wheelcare Express, Inc; Sacramento (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Silver Lining Transports is a California-based non-emergency medical transportation provider seeking dispatchers to coordinate high-volume driver routes and patient transports to medical appointments and other engagements. Many patients require wheelchair or gurney assistance, so empathy and clear communication are essential.

If you enjoy a fast-paced environment, are computer savvy, and have strong interpersonal skills, we would like to hear from you. Part-time work may be possible as well.

Qualifications

• High School Diploma or GED.
• Ability to prioritize multiple tasks, work independently and as a team.
• Excellent customer service skills.
• Positive attitude, good communication skills and be empathetic and polite.
• Effective written and oral communications skills.
• Moderate skills in MS Word, Excel, GPS & Smart Phone Applications.
• Prior experience as a Dispatcher or prior experience with scheduling software is a plus but not required.

Responsibilities

• Communicating: Maintaining communication with drivers and passengers.
• Properly deploy and monitor all NEMT vans and drivers to efficiently transport clients to medical appointments or other engagements to ensure timely pick up and drop off of clients.
• Provide excellent and effective communication and customer service to drivers, clients and Network Providers/Medical Facilities.
• Demonstrate empathy and understanding for clients (children, seniors, individuals with handicaps or illness)
• Assist drivers and network providers with issues or problems related to scheduling. Expect the unexpected.
• Understand and effectively use dispatch software (Mediroutes)
• Document operations appropriately and follow Company policies.

Skills

Communication

Customer service

Teamwork

Empathy

Written & verbal communication

Education

High School Diploma or GED

Tools

Mediroutes

Job description

Silver Lining Transports is a California-based non-emergency medical transportation provider seeking dispatchers to coordinate high-volume driver routes and patient transports to medical appointments and other engagements. Many patients require wheelchair or gurney assistance, so empathy and clear communication are essential.

If you enjoy a fast-paced environment, are computer savvy, and have strong interpersonal skills, we would like to hear from you. Part-time work may be possible as well.