NEMT Dispatcher: Fast-Paced Scheduling & Driver Routing

Wheelcare Express, Inc

Santa Rosa (CA)

On-site

USD 30,000 - 44,000

Part time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Wheelcare Express Inc. is seeking a dispatcher to coordinate high-volume schedules and driver routes to transport patients to medical appointments. Many patients require wheelchair or gurney transport, so punctuality, empathy and clear communication are essential.

If you thrive in a fast-paced environment, are computer savvy, and have strong interpersonal skills, we’d like to hear from you. Part-time hours may be available; experience with dispatch software (Mediroutes) is a plus and you will

Qualifications

High School Diploma or GED required.
Ability to prioritize multiple tasks and work independently or in a team.
Excellent customer service skills.
Positive attitude, strong communication, and empathy.
Strong written and oral communication abilities.
Proficient with MS Word, Excel, GPS, and smartphone apps.
Dispatcher experience or scheduling software experience is a plus but not required.

Responsibilities

Communicating with drivers and passengers.
Deploy and monitor NEMT vans and drivers to ensure timely pickups and drop-offs.
Provide excellent customer service to drivers, clients and facilities.
Demonstrate empathy for clients (children, seniors, handicapped or ill).
Assist drivers and providers with scheduling issues.
Use dispatch software (Mediroutes) effectively.
Document operations and follow company policies.