Dispatcher

Wheelcare Express, Inc; Santa Rosa (CA); On-site; USD 30,000 - 44,000; Part time

Job summary

Wheelcare Express Inc. is seeking a dispatcher to coordinate high-volume schedules and driver routes to transport patients to medical appointments. Many patients require wheelchair or gurney transport, so punctuality, empathy and clear communication are essential.

If you thrive in a fast-paced environment, are computer savvy, and have strong interpersonal skills, we’d like to hear from you. Part-time hours may be available; experience with dispatch software (Mediroutes) is a plus and you will

Qualifications

• High School Diploma or GED required.
• Ability to prioritize multiple tasks and work independently or in a team.
• Excellent customer service skills.
• Positive attitude, strong communication, and empathy.
• Strong written and oral communication abilities.
• Proficient with MS Word, Excel, GPS, and smartphone apps.
• Dispatcher experience or scheduling software experience is a plus but not required.

Responsibilities

• Communicating with drivers and passengers.
• Deploy and monitor NEMT vans and drivers to ensure timely pickups and drop-offs.
• Provide excellent customer service to drivers, clients and facilities.
• Demonstrate empathy for clients (children, seniors, handicapped or ill).
• Assist drivers and providers with scheduling issues.
• Use dispatch software (Mediroutes) effectively.
• Document operations and follow company policies.

Skills

Customer service

Communication skills

Team player

Empathy

MS Word/Excel

GPS & smartphones

Scheduling software

Education

High School Diploma or GED

Tools

Mediroutes

Job description

Wheelcare Express Inc. is a Non-Emergency Medical Transportation (NEMT) company that has been proudly serving many counties in Northern California for over 40 years.

WCE is looking forDispatchersto coordinate high volume schedules and driver routes to transport patients to and from medical appointments and other engagements. Many of our patients are disabled and may need to be transported by wheelchair or gurney.

If you like a fast-paced environment, are computer savvy and have good interpersonal skills, we would like to hear from you. If you would like part time work, we may be able to accommodate that too.

RESPONSIBILITIES

• Communicating: Maintaining communication with drivers and passengers.


• Properly deploy and monitor all NEMT vans and drivers to efficiently transport clients to medical appointments or other engagements to ensure timely pick up and drop off of clients.


• Provide excellent and effective communication and customer service to drivers, clients and Network Providers/Medical Facilities.


• Demonstrate empathy and understanding for clients (children, seniors, individuals with handicaps or illness)


• Assist drivers and network providers with issues or problems related to scheduling. Expect the unexpected.


• Understand and effectively use dispatch software (Mediroutes)


• Document operations appropriately and follow Company policies.

QUALIFICATIONS

• High School Diploma or GED


• Ability to prioritize multiple tasks, along with the ability to work independently and as a team member.


• Excellent customer service skills


• Must have a positive attitude, good communication skills and be empathetic and polite.


• Effective written and oral communications skills


• Moderate skills in MS Word, Excel, GPS & Smart Phone Applications


• Prior experience as a Dispatcher or prior experience with scheduling software is a plus but not required.