Dispatcher

West Coast Ambulance; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

A medical transportation company based in Burbank, CA is seeking a NEMT Lead Dispatcher to coordinate and dispatch services for non-emergency medical transportation. The successful candidate will ensure timely service delivery, monitor requests, and communicate effectively with drivers and clients. Ideally, you will possess a high school diploma, an EMT-related license, and 2 years of dispatching experience. Strong communication skills and proficiency in dispatching software are essential, along with the ability to work flexible hours.

Qualifications

• Minimum of 2 years of experience in dispatching non-emergency medical transportation services.
• Knowledge of medical terminology and transportation regulations.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Coordinate and dispatch non-emergency medical transportation services.
• Ensure timely and efficient delivery of services to clients.
• Monitor and track transportation requests and schedules.
• Communicate with drivers and clients for smooth operations.
• Provide excellent customer service to clients and stakeholders.
• Assist with training and mentoring of dispatchers.
• Liaison between clients and patients.

Skills

Excellent communication and interpersonal skills

Strong organizational and time management skills

Ability to work in a fast-paced environment

Proficiency in computer applications and dispatching software

Education

High school diploma or equivalent

EMD, ETC or EMT license

Tools

Dispatching software

NEMT scheduling platforms

Job description

West Coast Ambulance - Burbank, CA, 91502

Job Summary

The NEMT Lead Dispatcher will be responsible for coordinating and dispatching non-emergency medical transportation services for wheelchair, gurney, BLS and SCT patients. The successful candidate will work closely with the operations team to ensure timely and efficient delivery of services to clients.

Key Responsibilities

• Coordinate and dispatch non-emergency medical transportation services for wheelchair, gurney, BLS and SCT patients
• Ensure timely and efficient delivery of services to clients
• Monitor and track transportation requests and schedules
• Communicate with drivers and clients to ensure smooth operations
• Provide excellent customer service to clients and stakeholders
• Ensure compliance with company policies and procedures
• Assist with training and mentoring of dispatchers
• Liaison between clients and patients

Qualifications

• High school diploma or equivalent
• EMD, ETC or EMT license required
• Minimum of 2 years of experience in dispatching non-emergency medical transportation services
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Proficiency in computer applications and dispatching software; experience with NEMT scheduling platforms is a plus. Knowledge of medical terminology and transportation regulations
• Ability to work flexible hours, including weekends and holidays