NEMT Lead Dispatcher: Fast-Paced & Flexible Hours

West Coast Ambulance; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

A medical transportation company based in Burbank, CA is seeking a NEMT Lead Dispatcher to coordinate and dispatch services for non-emergency medical transportation. The successful candidate will ensure timely service delivery, monitor requests, and communicate effectively with drivers and clients. Ideally, you will possess a high school diploma, an EMT-related license, and 2 years of dispatching experience. Strong communication skills and proficiency in dispatching software are essential, along with the ability to work flexible hours.

Qualifications

• Minimum of 2 years of experience in dispatching non-emergency medical transportation services.
• Knowledge of medical terminology and transportation regulations.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Coordinate and dispatch non-emergency medical transportation services.
• Ensure timely and efficient delivery of services to clients.
• Monitor and track transportation requests and schedules.
• Communicate with drivers and clients for smooth operations.
• Provide excellent customer service to clients and stakeholders.
• Assist with training and mentoring of dispatchers.
• Liaison between clients and patients.

Skills

Excellent communication and interpersonal skills

Strong organizational and time management skills

Ability to work in a fast-paced environment

Proficiency in computer applications and dispatching software

Education

High school diploma or equivalent

EMD, ETC or EMT license

Tools

Dispatching software

NEMT scheduling platforms

Job description

A medical transportation company based in Burbank, CA is seeking a NEMT Lead Dispatcher to coordinate and dispatch services for non-emergency medical transportation. The successful candidate will ensure timely service delivery, monitor requests, and communicate effectively with drivers and clients. Ideally, you will possess a high school diploma, an EMT-related license, and 2 years of dispatching experience. Strong communication skills and proficiency in dispatching software are essential, along with the ability to work flexible hours.