NEMT Dispatcher & Scheduler — Fast-Paced, Growth Path

Star Nonemergent Transportation, LLC; Modesto (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Opportunity for advancement

Career growth opportunities

Job summary

Star Nonemergent Transportation is seeking a professional Dispatcher/Scheduler to join our team. You will handle non-emergency transportation calls and ensure trips are scheduled, routed, and monitored efficiently while maintaining compliance.

The ideal candidate thrives in a fast-paced environment, can multitask, and provides high levels of customer service. This role plays a critical part in timely service delivery and operational excellence.

Qualifications

• High school diploma or GED required.
• Experience as a dispatcher or scheduler preferred.
• Experience in Non-Emergency Medical Transportation (NEMT) preferred.
• Ability to handle a high volume of phone calls.
• Strong typing and data entry skills.
• Excellent verbal and written communication skills.
• Highly organized with strong multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Receive and manage inbound non-emergency calls.
• Collect and accurately document caller and trip information.
• Schedule same-day and future transportation requests.
• Assign and dispatch trips to drivers in real time using dispatch software.
• Monitor trips and adjust schedules as needed.
• Prioritize calls based on urgency and service needs.
• Communicate effectively with drivers and internal teams.
• Ensure all rides are assigned promptly and accurately.
• Maintain high standards of customer service and compliance.

Skills

Multitasking

Customer service

Communication

Typing

Education

High school diploma or GED

Tools

Dispatch software

Job description

Star Nonemergent Transportation is seeking a professional Dispatcher/Scheduler to join our team. You will handle non-emergency transportation calls and ensure trips are scheduled, routed, and monitored efficiently while maintaining compliance.

The ideal candidate thrives in a fast-paced environment, can multitask, and provides high levels of customer service. This role plays a critical part in timely service delivery and operational excellence.