NEC Voice Systems Technician

Verigent; Brockton (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Verigent is seeking an experienced NEC Voice Systems Technician to deliver day-to-day operational support for an enterprise telecom environment in Brockton, MA. You will perform MACs, troubleshoot voice systems, and coordinate with IT and end users to ensure reliable service.

The role requires hands-on experience administering NEC telephony systems, strong customer service skills, and meticulous documentation of changes and incidents.

Qualifications

• Experience administering NEC voice systems in a production environment.
• Strong troubleshooting skills for VoIP and telephony issues.
• Ability to prioritize and manage multiple support requests in a fast-paced setting.

Responsibilities

• Provide daily operational support for NEC voice systems, troubleshooting hardware, software, and telephony issues.
• Perform break/fix activities to restore voice services and minimize downtime.
• Complete Moves, Adds, and Changes (MACs) for users, extensions, devices, and system configurations.
• Administer and support NEC SV9500, UM8700, and MA4000 platforms.
• Diagnose and resolve voice, voicemail, and endpoint connectivity issues.
• Coordinate with internal IT teams and end users to resolve service requests promptly.
• Maintain documentation of system changes, incidents, and activities.
• Follow established change management and operational procedures.
• Participate in system testing and validation after changes or upgrades.

Skills

MACs administration

VoIP troubleshooting

Customer service & communication

Documentation of changes

Tools

NEC SV9500/UM8700/MA4000 platforms

Job description

Salary Range: $80-100,000 (negotiable based on experience)

Summary:

Verigent's client is seeking an experienced NEC Voice Systems Technician to provide day-to-day operational support for an enterprise telecommunications environment. This role will be responsible for performing break/fix support, troubleshooting, and managing Moves, Adds, and Changes (MACs) across NEC voice platforms. The ideal candidate will have hands-on experience administering and supporting NEC telephony systems in a production environment while delivering excellent customer service.

Responsibilities

• Provide daily operational support for NEC voice systems, including troubleshooting and resolving hardware, software, and telephony issues.
• Perform break/fix activities to restore voice services and minimize downtime.
• Complete Moves, Adds, and Changes (MACs) for users, extensions, devices, and system configurations.
• Administer and support NEC SV9500, UM8700, and MA4000 platforms.
• Diagnose and resolve voice, voicemail, and endpoint connectivity issues.
• Coordinate with internal IT teams and end users to resolve service requests in a timely manner.
• Maintain accurate documentation of system changes, incidents, and support activities.
• Follow established change management and operational procedures.
• Participate in system testing and validation following configuration changes or upgrades.

Qualifications

• Working knowledge of NEC MA4000 management applications.
• Experience performing Moves, Adds, and Changes (MACs) in enterprise voice environments.
• Strong troubleshooting and problem-solving skills related to VoIP and telephony systems.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience documenting technical changes and support activities.