NEC Voice Systems Technician — MAC & Troubleshooting

Verigent; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Job summary

Verigent is seeking an experienced NEC Voice Systems Technician to provide day-to-day operational support in an enterprise telecommunications environment. You will troubleshoot, perform MACs, and manage NEC platforms to ensure reliable voice services.

The role requires hands-on experience with NEC SV9500, UM8700, and MA4000 systems and a strong focus on customer service and documentation in a fast‑paced setting.

Qualifications

• Experience in enterprise voice environments with MACs.
• Strong troubleshooting and problem-solving for VoIP/telephony.
• Excellent communication and customer service.

Responsibilities

• Provide daily operational support for NEC voice systems and troubleshoot hardware, software, and telephony issues.
• Perform break/fix activities to restore voice services and minimize downtime.
• Process Moves, Adds, and Changes (MACs) for users, extensions, devices, and configurations.
• Administer and support NEC SV9500, UM8700, and MA4000 platforms.
• Diagnose voice, voicemail, and endpoint connectivity issues and resolve them.
• Coordinate with IT and end users to resolve service requests promptly.
• Maintain documentation of changes, incidents, and support activities.
• Follow change management and operational procedures.
• Participate in testing and validation after upgrades or configuration changes.

Skills

MACs experience

VoIP troubleshooting

Documentation

Customer service

Multi-tasking

Communication

Tools

NEC MA4000 management applications

Job description

Verigent is seeking an experienced NEC Voice Systems Technician to provide day-to-day operational support in an enterprise telecommunications environment. You will troubleshoot, perform MACs, and manage NEC platforms to ensure reliable voice services.

The role requires hands-on experience with NEC SV9500, UM8700, and MA4000 systems and a strong focus on customer service and documentation in a fast‑paced setting.