Cisco Voice Engineer (Top Secret Cleared)

Verigent; Bethesda (MD); On-site; USD 120,000 - 130,000; Full time

Job summary

A technology solutions provider is seeking a skilled Cisco Voice Engineer to support a secure Cisco voice infrastructure. This full-time position located in Bethesda, MD involves on-site installation, technical support, and maintenance of Cisco systems. The ideal candidate must have 5-7 years of experience in Cisco VoIP environments and expertise in system design and troubleshooting. Salary is negotiable based on experience, ranging from $120,000 to $130,000.

Qualifications

• 5-7 years of experience in a Cisco VoIP voice system environment.
• Experience in system installation, upgrades, and maintenance.

Responsibilities

• Install and repair Cisco voice systems according to SLAs.
• Provide technical support for operational aspects of Cisco systems.
• Diagnose hardware and software system failures.

Skills

Cisco VoIP system design

Troubleshooting

Technical support

Job description

Job Title: Cisco Voice Engineer (Top Secret Cleared)

Location: Bethesda, MD

Position Type: Full-time, Direct Hire

Salary Range: $120-130,000 (or higher/negotiable based on experience)

Summary

Verigent’s client is seeking a highly skilled Cisco Voice Engineer to support and administer a secure, Cisco voice infrastructure within a mission-critical environment. This role requires deep expertise in Cisco VoIP system design, configuration, troubleshooting, and lifecycle support, including upgrades and enhancements.

Responsibilities

• Perform on-site installation and repair of Cisco voice systems in accordance with contractual service level agreements (SLA).
• Provide technical support to customers on operational or maintenance aspects of Cisco voice systems.
• Serve as customer contact on technical and service-related Cisco voice systems problems.
• Diagnose hardware and software system related failures utilizing established Cisco troubleshooting practices.
• Prepare reports for analysis of product failure trends and service availability metrics.
• Perform daily maintenance/repair/project tasks independently and provides updates to on-site management as requested/warranted.
• Monitor and provide support for voicemail systems and other CUCM components such as CER, Unity, etc.

Qualifications

• A minimum of 5-7 years’ experience within a Cisco VoIP voice system environment, a combination of standing up new systems, upgrading existing systems, and/or maintaining established installed base systems.