Navy ID Card & DEERS Verification Specialist

Magellan Federal; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Magellan Federal is seeking an ID Card Specialist (PA II) in San Diego, CA, to provide professional DoD ID card services for NAVY ICA support at DEERS/RAPIDS sites. Responsibilities include verifying beneficiary eligibility, issuing CACs, and assisting customers with enrollment and DEERS updates.

The role requires a High School diploma and 1+ years in a customer service environment, with DMDC-certified training preferred. U.S. citizenship and security clearance are required.

Qualifications

• High School diploma or equivalent.
• 1+ years' experience in a Customer Service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Proficient in both oral and written communication regarding military entitlements and procedures.
• Working knowledge of MS Office (Word, Excel, PowerPoint).
• U.S. citizen with favorably adjudicated Tier 3 (NACLC) security investigation.

Responsibilities

• Provides ID Card services to DoD personnel, retirees, dependents and contractors.
• Operates as a Verifying Official on DEERS/RAPIDS terminals and ensures data accuracy.
• Issues and controls DoD identification and privilege cards for eligible personnel.
• Assists customers with questions about identification card eligibility, DEERS and enrollment.
• Maintains RAPIDS equipment and processes PIN resets and PKI updates as needed.

Skills

Customer Service

Communication

HR background

Education

High School diploma

Tools

Microsoft Office

Job description

Magellan Federal is seeking an ID Card Specialist (PA II) in San Diego, CA, to provide professional DoD ID card services for NAVY ICA support at DEERS/RAPIDS sites. Responsibilities include verifying beneficiary eligibility, issuing CACs, and assisting customers with enrollment and DEERS updates.

The role requires a High School diploma and 1+ years in a customer service environment, with DMDC-certified training preferred. U.S. citizenship and security clearance are required.