Native Vietnamese CSR - Multichannel Support

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance in the United States is hiring a Customer Service Representative to handle inbound inquiries across phone, email, and chat with professionalism and efficiency. The role requires strong communication, a customer-centric mindset, and the ability to resolve issues while maintaining high satisfaction.

Vietnamese language skills are required, along with a Bachelor’s or Diploma and English at B2 level.

Qualifications

• Native Vietnamese language required.
• English level: B2 (Upper-intermediate).
• Bachelor Degree or Diploma qualification required.
• Strong communication and interpersonal skills essential.
• Customer-oriented with good problem-solving ability.
• Basic computer skills and typing ability.
• Willing to work shifts, weekends, or public holidays if required.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about products, services, orders, or general support requests.
• Resolve customer issues and complaints while ensuring high customer satisfaction.
• Update and maintain customer records in the system.
• Follow company procedures, quality standards, and service guidelines.
• Escalate complex or unresolved cases to the appropriate team.

Skills

Strong communication

Interpersonal skills

Customer-oriented

Problem solving

Typing

Shifts weekends holidays

Education

Bachelor Degree or Diploma

Tools

Basic computer skills

Job description

Teleperformance in the United States is hiring a Customer Service Representative to handle inbound inquiries across phone, email, and chat with professionalism and efficiency. The role requires strong communication, a customer-centric mindset, and the ability to resolve issues while maintaining high satisfaction.

Vietnamese language skills are required, along with a Bachelor’s or Diploma and English at B2 level.