Remote Vietnamese-Bilingual Customer Experience Specialist

E2E Alignment Healthcare USA, LLC; California; Hybrid; USD 23,000 - 32,000; Full time

Job summary

Alignment Health is seeking a Customer Experience Specialist for a remote role focused on compassionate, seamless service to members. You will own member inquiries end-to-end, document interactions in real time, and navigate multiple systems with HIPAA-compliant practices.

Fluency in Vietnamese is required, with 2+ years in customer service and a high school diploma (Bachelor’s preferred). The role demands the ability to handle high call volumes, maintain confidentiality, and work flexible

Qualifications

• Vietnamese bilingual required.
• 2+ years of customer service, contact center, or member support experience (healthcare/Medicare Advantage preferred).
• High school diploma or GED; college coursework or an Associate/Bachelor’s degree may be considered in lieu of experience.
• Proficient with Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.
• HIPAA compliance and strict confidentiality are required.
• Typing speed 35 WPM or higher.
• Able to work shifts and manage high call volumes with empathy and professionalism.

Responsibilities

• Build caring connections with every member by showing empathy, patience, and respect.
• Own each member interaction end-to-end and resolve inquiries during the initial contact.
• Deliver exceptional service and strive for first-contact resolution.
• Respond to inquiries about benefits, eligibility, services, policies, and procedures.
• Assist with provider network, claims, reimbursements, transportation, food, dental, and other services; identify solutions.
• Document all interactions accurately and maintain continuity of care.
• Address complaints and escalations to identify root causes and prevention steps.
• Support outbound outreach and member engagement initiatives.

Skills

Vietnamese bilingual

Attention to detail

Empathy

Clear communication

Education

High school diploma or GED

College coursework or an Associate/Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Contact Center solutions

Job description

Alignment Health is seeking a Customer Experience Specialist for a remote role focused on compassionate, seamless service to members. You will own member inquiries end-to-end, document interactions in real time, and navigate multiple systems with HIPAA-compliant practices.

Fluency in Vietnamese is required, with 2+ years in customer service and a high school diploma (Bachelor’s preferred). The role demands the ability to handle high call volumes, maintain confidentiality, and work flexible